Authenticx: MoE technique exclusively trained on healthcare conversations, this new solution raises the standard for performance insights and quality assurance scalability in the healthcare industry Authenticx, a top conversation...
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March 6, 2025
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AI Media Room
PolyAI Study Finds Phone Still Dominates Customer Service
New data shows 86% of Gen Z ditches digital-first for phone support PolyAI, a global leader in voice AI solutions for customer experience and service, reveals that 65% of...
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March 3, 2025
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AI Media Room
Voiso Unveils AI Solutions to Ease Agent Stress and Transform Contact Centers
Voiso, a leading provider of AI-driven contact center solutions, is addressing a growing crisis in the customer service and sales industry: agent burnout. With 77% of customer service agents...
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February 26, 2025
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AI Media Room
Zendesk to Acquire Local Measure, Expanding AI-Powered Voice
Zendesk, Proposed Acquisition Strengthens Enterprise CX Capabilities and Deepens Collaboration with Amazon Web Services (AWS) Zendesk, a global leader in AI-powered service, announced that it has signed a definitive...