ServiceNow, a leading AI platform driving business transformation, has deepened its partnership with NVIDIA to combine intelligent workflows with open models, accelerating the adoption of trusted AI across multiple industries. Building on their long-standing collaboration, the companies introduced Apriel 2.0, the next generation of ServiceNow’s Apriel Nemotron open model family. Co-developed and post-trained using both NVIDIA and ServiceNow data, Apriel 2.0 brings advanced reasoning and multimodal intelligence to enterprises through a faster, smaller, and more cost-efficient architecture.

In addition, the partnership will transform data center operations by integrating ServiceNow’s intelligent workflows with the NVIDIA AI Factory for Government reference design, enhancing automation, security, and scalability for large organizations.

AI Authority Trend: Dynatrace and ServiceNow Partner for Autonomous IT and AI Automation

Over the years, ServiceNow and NVIDIA have worked together to deliver enterprise-grade AI to some of the world’s biggest companies. Now, they are advancing this mission further by developing secure AI agents and scalable open models that address key service challenges, even in highly regulated sectors such as finance and healthcare. This step reinforces their shared goal of making high-performance, trusted AI accessible to every enterprise.

“The next wave of AI is about more than innovation. It’s about execution how fast and how responsibly enterprises can put advanced intelligence to work,” said Pat Casey, Chief Technology Officer and Executive Vice President of DevOps at ServiceNow. “Our collaboration with NVIDIA is built around that idea. By releasing open models with best-in-class reasoning, we can deliver AI that’s efficient, trusted, and built to scale. Whether it’s Apriel 2.0 or workflow integrations with NVIDIA AI Factory for Government reference design, we’re focused on helping organizations get work done more efficiently and effectively across every industry.”

“Open models give enterprises the transparency and control they need to specialize AI to their data, workflows, and trust standards,” added Kari Briski, Vice President of Generative AI for Enterprise at NVIDIA. “By integrating NVIDIA’s Nemotron open model technologies with ServiceNow’s automation platform, we’re helping customers easily build and scale intelligent systems for the enterprise.”

Apriel 2.0: Delivering Frontier-Level Intelligence

At the core of this enhanced partnership lies Apriel 2.0, a model designed to match the reasoning accuracy of much larger systems at a fraction of the size. According to Gartner, “By 2027, smaller, context-specific models will outpace their counterparts, with usage volume at least three times greater than that of general-purpose LLMs.” Combining powerful reasoning with strong data governance, safety features, and transparency controls, Apriel 2.0 empowers organizations in regulated industries such as telecom, finance, and healthcare to deploy AI confidently.

The model also introduces native multimodal input capabilities, enabling it to interpret screenshots, forms, and diagrams for deeper contextual understanding across enterprise workflows. Built for scale, Apriel 2.0 supports autonomous and semi-autonomous agents that deliver fast, multi-step reasoning across systems and data environments.

AI Authority Trend: NewRocket Unveils Intelligent Agent Crew For Enterprise AI on ServiceNow

Apriel 2.0 builds upon the success of the original Apriel Nemotron 15B model, unveiled earlier at ServiceNow Knowledge 2025, and follows the release of Apriel-1.5-15B-Thinker, a compact open-source model that achieves advanced reasoning on a single GPU using NVIDIA Nemotron pre-training data.

Accelerating Intelligent Data Center Operations

Beyond the model itself, the partnership also extends AI’s impact into data center management. ServiceNow will integrate with NVIDIA AI Factory reference designs to accelerate the development, training, and deployment of AI solutions across industries. This integration will help organizations boost operational efficiency, streamline workflows, and elevate customer experiences.

Through this collaboration, enterprises can expect:

  • Smarter AI agents for retail that resolve service issues like gift card replacements or POS malfunctions more quickly and with minimal manual input.
  • Enhanced government efficiency via AI agents that manage critical citizen and interagency requests with greater accuracy and security.
  • Optimized data center performance through ServiceNow’s Data Center and Network Asset Management tools, helping AI Factories visualize, maintain, and refine complex infrastructure assets.

Ultimately, ServiceNow and NVIDIA’s strengthened alliance underscores a shared vision: bringing powerful, responsible, and scalable AI to every corner of the enterprise landscape.

AI Authority Trend: Astreya Partners with 3CLogic to Transform ServiceNow Contact Centers with AI

To share your insights, please write to us at info@intentamplify.com