Dynatrace, a global leader in AI-powered observability, and ServiceNow, a trusted AI platform for business transformation, have announced a multi-year strategic collaboration aimed at redefining autonomous IT operations. This partnership seeks to scale intelligent automation and empower joint enterprise customers with proactive, AI-driven solutions that enhance operational efficiency and digital experiences.
As enterprises continue to embrace agentic AI to streamline operations, Dynatrace and ServiceNow are uniting their strengths to create a new era of intelligent, automated IT management. Dynatrace contributes its advanced deterministic and agentic AI capabilities to provide proactive root cause analysis, accurate predictions, and automated remediation across cloud and AI-native environments. Meanwhile, ServiceNow enhances this collaboration by offering robust AI agents and AIOps capabilities that simplify and automate IT service and operations management. Together, both companies will enable organizations to achieve better business outcomes, optimize service performance, and deliver frictionless digital experiences that enhance both customer and employee satisfaction.
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Moreover, Dynatrace plans to implement ServiceNow’s Enterprise Service Management, HR Service Delivery, and Asset Management solutions within its own operations. In return, ServiceNow will utilize Dynatrace’s observability platform to support and strengthen its digital operations. These reciprocal deployments will allow both companies to gather valuable insights, which will inform future integration improvements and enrich the overall customer experience. This collaboration aims to accelerate implementation timelines and deliver measurable business impact.
“Autonomous IT is the future, and our collaboration with Dynatrace is about accelerating Zero Outage outcomes for enterprises today,” said Rahul Tripathi, group vice president and general manager, ITSM and ITOM at ServiceNow. “By bringing together real-time, AI-powered observability from Dynatrace with ServiceNow’s AI-powered IT Service & Operations Management, we’re empowering IT teams to move beyond traditional operations into a new era of proactive systems that continuously learn, adapt, and self-heal at scale.”
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Echoing this vision, Steve Tack, chief product officer at Dynatrace, stated, “Dynatrace and ServiceNow are partnering to turn real-time observability into trustworthy, autonomous action across the software delivery lifecycle. We help customers anticipate issues, coordinate remediation, and continuously optimize services by combining deterministic and agentic AI, bringing them closer to autonomous prevention, remediation, and optimization at enterprise scale.”
Overall, this strategic alliance positions Dynatrace and ServiceNow as pioneers in driving the evolution toward self-managing, intelligent IT ecosystems helping enterprises transform operations with AI-driven precision and reliability.
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