ServiceNow, the AI platform driving business transformation, has expanded its strategic partnership with FedEx Dataworks the intelligence arm of FedEx that extends beyond transportation to build the supply chains of the future. By merging AI, data, and workflows, the two companies aim to redefine how global enterprises predict, adapt to, and overcome supply chain challenges.
Under this collaboration, FedEx Dataworks will merge its vast economic and network data with the automation power of the ServiceNow AI Platform. This integration will help organizations create intelligent workflows capable of anticipating disruptions, optimizing networks, and transforming complexity into a competitive advantage. Initially, FedEx Dataworks will integrate with ServiceNow’s procurement solutions to deliver real-time visibility into supply chain performance, enabling smarter sourcing decisions, reduced risks, and faster, data-driven procurement outcomes.
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This partnership represents a significant leap toward building intelligent and resilient AI-native supply chain systems. At the heart of this collaboration lies a long-term commitment to design end-to-end workflows that seamlessly unify planning, procurement, logistics, and network optimization into a single intelligent ecosystem. These advancements will empower enterprises with new AI-native and agentic capabilities designed to enhance supply chain agility.
In the near term, both companies will focus on integrating FedEx Dataworks’ intelligence including shipment data, route performance, and disruption alerts with ServiceNow’s Source-to-Pay Operations. This integration will help businesses identify supplier issues early, boost supply chain confidence, and lower operational costs caused by unforeseen interruptions.
“In a world defined by constant disruption, agility isn’t just a competitive advantage it’s how businesses grow and thrive,” said Paul Fipps, president of Global Customer Operations at ServiceNow. “We’ve seen how FedEx Dataworks is using the power of its data and technology innovation to transform global supply chain workflows. Together with ServiceNow’s single system of intelligent action, we’re pushing the boundaries of AI to help customers turn real-time insight into action, powering intelligent supply chains that anticipate, adapt, and act at the speed of their business.”
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“Supply chains are the heartbeat of global commerce,” said Vishal Talwar, executive vice president, chief digital and information officer of FedEx Corp., and president of FedEx Dataworks. “By combining FedEx Dataworks’ economic and supply network intelligence with the ServiceNow AI Platform, we’re giving that heartbeat superpowers, empowering enterprises to stay ahead of change, move with intelligence, and lead with a level of precision and agility that simply wasn’t possible before.”
Looking ahead, ServiceNow and FedEx Dataworks will launch a multi-year initiative to establish joint innovation hubs, shared engineering resources, and deeper platform integrations to speed up innovation. The first features from this collaboration are expected to roll out in ServiceNow’s Source-to-Pay Operations suite in Q1 2026, followed by broader releases as part of a phased rollout. Ultimately, this alliance aims to usher in a new era of AI-powered, intelligent, and adaptive supply chain ecosystems for businesses worldwide.
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