ServiceNow, widely recognized as the AI control tower for business transformation, has officially completed its acquisition of Moveworks, marking a major step forward in its mission to put artificial intelligence to work for people. Through this strategic move, ServiceNow brings together its trusted agentic AI capabilities and intelligent workflows with Moveworks’ intuitive front-end AI assistant, enterprise search, and advanced agentic Reasoning Engine.
As a result, the combined offering significantly enhances the ServiceNow AI Platform, enabling organizations to reimagine how employees interact with work. More importantly, this integration is designed to accelerate outcomes, simplify AI adoption at scale, and deliver AI-powered experiences that employees genuinely enjoy using.
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“Moveworks accelerates ServiceNow’s vision to put AI to work for people across every corner of every business,” said Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow. “With two decades of workflow intelligence built into a single architecture, we’re powering the agentic AI operating system for the enterprise. Moveworks’ AI Assistant plus ServiceNow’s agentic platform will create an AI-native front door that turns conversations into completed work, allowing customers to resolve issues autonomously, trigger intelligent workflows, and get results – securely, responsibly, and at scale.”
Likewise, Moveworks sees the acquisition as a natural evolution of its mission to simplify work for employees everywhere. “Moveworks was founded to make work effortless, building a powerful AI assistant platform that gets work done,” said Bhavin Shah, CEO of Moveworks. “By joining ServiceNow, we can now scale this agentic strategy for any organization by connecting our AI Assistant and enterprise search, powered by our Reasoning Engine, with ServiceNow’s trusted workflow automation and AI governance. Together, we’ll deliver secure, fast, end-to-end resolution for employees everywhere.”
At the core of this collaboration is a unified, intelligent platform that connects employee requests directly to autonomous fulfillment. While ServiceNow provides natively integrated AI with strong governance and transparency, Moveworks adds a conversational front-end that allows employees to ask questions, search for information, and take action naturally within their existing work environments. Consequently, this seamless experience helps eliminate silos, shorten time to value, and boost productivity across departments such as IT, HR, and customer service.
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Agentic AI is already delivering tangible results at scale. Across thousands of ServiceNow customers, AI agents are improving response times and driving measurable productivity gains. Internally, ServiceNow reports that AI agents now resolve 90% of IT requests and 89% of customer support cases autonomously, reducing resolution times by nearly seven times.
Building on this momentum, Moveworks brings proven enterprise adoption to the table. ServiceNow already ranks among Moveworks’ more than 100 technology integrations, while Moveworks’ AI assistant and Reasoning Engine are trusted by global brands such as Siemens, Toyota, and Unilever. With 5.5 million employee users and around 250 mutual customers, the combined ecosystem reflects strong real-world usage. Notably, nearly 90% of Moveworks customers have deployed the platform across their entire workforce.
In addition, hundreds of AI experts from Moveworks are joining ServiceNow, further strengthening innovation and accelerating the company’s AI roadmap. Ultimately, this acquisition enhances the ServiceNow AI Platform’s ability to understand employee intent through prompts, connect to the right enterprise data or AI agent, and automate end-to-end digital workflows all on a flexible, scalable foundation designed for the modern enterprise.
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