Verint, The CX Automation Company, announced the organization formed through the recent Verint–Calabrio transaction will move forward under a single corporate name: Verint.

The decision follows a period during which teams from both companies worked to pull together product strategies and brand identity. The move reflects Verint’s commitment to providing customers with clear, simple and consistent experiences as the business accelerates its CX Automation vision.

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“Bringing things together under one brand underscores what we are building – one business, one platform and one unified vision for transforming customer experience,” said Anna Convery, chief marketing officer at Verint. “Verint’s 30-year track record of innovation and scale, combined with Calabrio’s powerful and trusted workforce engagement capabilities, positions us to deliver unmatched value to customers around the world.”

Calabrio Product Line to Remain as Part of Verint Portfolio

While the corporate name becomes Verint, the Calabrio product name will continue. Calabrio solutions will be supported and enhanced as part of the Verint CX Automation Platform.

Customers will benefit from expanded capabilities as the wider business brings together AI-powered bots, workflow automation and deep domain expertise from both businesses.

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Looking Ahead

“We are incredibly excited about the future of the new Verint,” added Jaime Meritt, chief product officer at Verint. “By leveraging the innovation engines of both organizations, we are accelerating our roadmap and delivering a platform that empowers our customers to achieve better outcomes with greater automation and intelligence. This is just the beginning of what we will accomplish together.”

A Stronger, More Unified Platform

The Verint organization now blends:

  • Verint’s global scale, enterprise automation capabilities and extensive partner ecosystem.
  • One of the largest customer experience data sets in the world to power groundbreaking AI advancements in CX Automation.
  • Calabrio’s widely adopted workforce engagement solutions used by thousands of organizations.

Together, this means we are better positioned to help brands deliver superior customer experiences across any channel, with more intelligence, more automation and greater agility.

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