2025 is turning out to be a transformative moment for the enterprise AI landscape. Coveo continues to anchor itself as a unified AI-relevance engine that powers search, recommendations, personalization, and now agentic generative AI across enterprise environments.
AWS remains the most influential cloud ecosystem for enterprise AI, and Coveo’s presence at re:Invent reflects its intention to shape the next phase of intelligent digital experiences.
“While LLMs have become widely available, their enterprise value depends on relevance, how effectively they can ground responses in factual, secure, and permission-aware data,” said Sebastien Paquet, vice president of AI strategy, Coveo.
Below is a comprehensive look at the top Coveo updates in 2025, followed by a clear picture of what organizations may expect in 2026.
Top 10 Coveo Updates of 2025
1. An Overhauled Fall 2025 Release Featuring Upgraded Generative and Agentic AI
Coveo’s fall release introduced significant enhancements to its AI search and generative-answering stack. This included access to new lightweight but highly capable models like GPT 4.o mini (beta), along with multilingual generative abilities that improve global usability.
These updates deepen Coveo’s ability to support consistent, high-quality answers across languages, which is crucial for large enterprises.
To learn how these capabilities integrate with structured enterprise data, enterprises can explore the dedicated webinar.
2. Expanded AI-Agent Capabilities. Custom Actions and Context Passthrough
Coveo introduced major improvements to Agentforce in 2025. Organizations can now define custom agent actions tailored to their support or service workflows. The new context passthrough capabilities give AI agents a granular understanding of user roles, product lines, support tiers, and account metadata.
According to Forbes, SAP Concur saw a 30 percent reduction in support case volume and realized savings of nearly €8 million.
3. A Strategic Alliance with Deloitte to Accelerate Enterprise AI Adoption
One of the year’s largest moves has been Coveo’s collaboration with Deloitte. The partnership merges Coveo’s relevance-first technical foundation with Deloitte’s robust consulting and implementation capabilities.
This combination helps enterprises deploy large-scale AI search and generative experience solutions without the typical operational complexity.
4. Rising Adoption Across High-Value Sectors
In 2025, Coveo experienced significant growth in industries like manufacturing, healthcare, high-tech, and real estate. Its API-first, headless, multi-tenant architecture offers the flexibility these industries require in modernizing their knowledge retrieval and customer experience systems.
5. Strong Commerce Data Demonstrating Real Business Impact
Commerce success stories continue to validate Coveo’s impact. SanMar, for example, reported a 45 percent increase in NPS and a 44 percent reduction in null searches after deploying Coveo AI on SAP Commerce.
This reinforces Coveo’s value in optimizing product discovery, catalog search, and personalization.
Coveo’s Gen Search Impact Is Massive and Still Growing More
6. Recognition as a “Champion” in Enterprise Search for 2025
Independent evaluations from Info-Tech Research Group positioned Coveo as both a Data Quadrant Champion and Emotional Footprint Champion. This validates the maturity of its platform and reinforces its competitive advantage among enterprise search vendors.
7. A Multi-Tenant, Headless Cloud Architecture That Scales With Enterprise Needs
Coveo’s headless, multi-tenant approach continues to enable consistent deployment across multiple digital properties. The architecture supports not only search but also generative experiences, product recommendations, and unified content discovery across different channels.
8. Reinforced Security, Compliance, and Regulatory Alignment
Coveo’s investments in compliance form one of its strongest competitive advantages. The platform supports ISO 27001 and ISO 27018, is SOC2 compliant, and provides HIPAA compatibility along with enterprise-grade SLAs of 99.999 percent availability.
For organizations operating in tightly regulated sectors, this foundation makes Coveo a viable enterprise-grade choice.
9. Expanded Connectors and Crawling Capabilities That Support Hybrid Environments
Coveo continues to strengthen its ability to integrate hybrid content pools. New connectors, updated APIs, and improved crawling modules allow enterprises to unify content across SaaS platforms, cloud storage, databases, and legacy on-premise systems. This is essential for building trustworthy RAG pipelines.
10. A Strong Showing at AWS re:Invent 2025
Coveo’s presence at AWS re:Invent signifies much more than a marketing milestone. It reinforces the company’s deepening alignment with AWS technologies and its role in the emerging ecosystem of agentic AI.
The company showcased relevance-driven demos focused on enterprise search, personalization, generative answering, and secure RAG flows. This visibility sets the stage for enterprise adoption heading into 2026.
As enterprises push beyond traditional search and begin architecting AI systems that can reason, act, and deliver contextually accurate answers, the need for trusted data grounding becomes unavoidable. This is where Coveo’s 2025 momentum converges into a defining milestone. a capability designed not just to enhance generative AI, but to operationalize it at scale across the AWS ecosystem.
Coveo Launches RAG-as-a-Service for AWS Agentic AI Services
During AWS re:Invent, Coveo unveiled RAG-as-a-Service, designed specifically to work with AWS Agentic AI Services. The move addresses one of the biggest challenges enterprises face today, grounding generative AI in accurate, secure, permission-aware data.
“The new Coveo RAG-as-a-Service offering helps connect AWS agentic AI services to enterprise-grade retrieval,” said Eric Immermann, practice director for search and retrieval, Perficient.
This launch delivers three major benefits:
- It ensures retrieval remains accurate, governed, and contextually aware.
- It merges Coveo’s semantic search and relevance technology with AWS’s agentic orchestration layer.
- It gives enterprises a ready-to-deploy RAG pipeline rather than requiring them to build a complex system from scratch.
This combination is set to become a defining building block for enterprise-grade AI in 2026.
What to Expect from Coveo in 2026
1. Multilingual Generative Answering at Full Enterprise Scale
With the expanded capabilities in 2025, Coveo will likely move multilingual generative answering into full general availability across digital channels.
2. Deeper Deloitte-Led Implementations
The Deloitte partnership is positioned to mature into packaged implementation frameworks for industries like manufacturing, healthcare, and retail.
3. More Advanced Commerce Capabilities
Coveo may introduce more granular ranking mechanisms, advanced personalization signals, and improved product content enrichment tools.
4. Stronger Governance and Compliance Layers
With generative AI regulations tightening globally, Coveo is expected to enhance governance dashboards, auditability, access control, and explainability.
5. Closer Technical Integration With AWS
Expect tighter integrations with services like AgentCore, Bedrock, Kendra, and AWS Observability tools. Coveo may also expand serverless indexing options and pay-as-you-go deployment models.
6. More Mature Agentic AI Workflows
By 2026, AI agents powered by Coveo may assist with internal documentation, support ticket triage, employee onboarding, and cross-functional workflow execution.
7. Unified Search, Personalization, and AI Experiences
Search, generative answering, personalized recommendations, and insights may merge into a single enterprise layer powered by Coveo.
8. More Aggressive Expansion Into Employee Experience and Workplace Search
Organizations are increasingly prioritizing AI-assisted knowledge discovery for employees. Coveo is positioned to dominate this category.
9. Emerging Support for Multi-Cloud and Hybrid Cloud Strategies
Although AWS remains its center of gravity, expect increased flexibility for alternative or hybrid environments.
10. Vertical-Specific AI Solutions
Healthcare, government, energy, retail, and manufacturing may see industry-tailored AI search and generative experience solutions.
Leading the Next Era of Intelligent Enterprise Experiences
Coveo’s 2025 milestones demonstrate what is possible when relevance, generative AI, and enterprise-grade architecture converge. With RAG-as-a-Service, Coveo is not simply guiding organizations toward the future. It is equipping them to create it.
As AI becomes the backbone of digital experience, the enterprises that succeed will be the ones that ground their AI in truth, govern it with precision, and scale it with intention. Looking ahead to 2026, Coveo’s direction offers a roadmap for leaders who want to move from AI curiosity to AI capability, from vision to measurable enterprise outcomes.
FAQs
1. What does Coveo’s RAG-as-a-Service mean for enterprise AI adoption?
Coveo’s RAG-as-a-Service gives enterprises a fully managed way to ground generative AI in accurate, permission-aware data. It reduces risk, accelerates deployment, and ensures AI outputs remain aligned with business knowledge, governance requirements, and compliance standards.
2. How does Coveo integrate with AWS agentic AI services?
Coveo connects directly with AWS AgentCore, Bedrock Agents, and related AWS services to deliver relevance-first retrieval, ranking, and generative answers. This integration lets enterprises build scalable agentic AI workflows using their own trusted data, without building retrieval pipelines manually.
3. Why should U.S.-based organizations prioritize relevance-driven AI in 2026?
Relevance-driven AI ensures decisions, customer experiences, and automated workflows are grounded in verified enterprise data. For U.S. companies navigating regulatory pressure, rising CX expectations, and increasing operational complexity, relevance ensures accuracy, accountability, and real business outcomes.
4. What business value can enterprises expect from Coveo’s 2025 updates?
The 2025 updates help reduce support costs, improve customer satisfaction, strengthen search and discovery, and accelerate workforce productivity. By unifying generative AI, search, recommendations, and content relevance, Coveo enables measurable improvements across digital commerce, service, and workplace experiences.
5. How should executives prepare for the future of enterprise AI in 2026?
Executives should focus on building AI systems that are governed, explainable, and anchored in enterprise data. Prioritizing platforms like Coveo that combine retrieval, generative intelligence, metadata governance, and cloud-native scale helps organizations move from experimentation to durable enterprise-wide transformation.
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