Tata Communications, a global leader in communications technology, has officially launched its groundbreaking Voice AI platform powered by Agentic AI the industry’s first speech-to-speech customer engagement solution designed for instant decision-making, multilingual fluency, and sub-500 millisecond latency performance. By introducing this innovation, the company sets a new benchmark in customer engagement technology, enabling interactions that are not only personalized and context-aware but also seamlessly integrated across multiple channels. Consequently, financial institutions can now connect with their customers in ways that are more efficient and intelligent than ever before.
Empowering Enterprise-Grade Fintech Adoption
Built on Tata Communications’ expansive global voice network and Agentic AI platform, the Voice AI solution is powered by Tata Communications AI Cloud, ensuring enterprise-grade security, scale, and reliability. Furthermore, the platform directly integrates with customers’ APIs and fintech systems, streamlining the entire customer journey from initiation to resolution. This integration helps enterprises reduce friction, deliver faster responses, and provide highly personalized customer experiences.
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Multilingual Support and Advanced Capabilities
The platform supports interactions in over 40 Indian and global languages, including Hindi, Tamil, Spanish, and Mandarin. Additionally, it offers real-time transcription, call summaries, sentiment analytics, and adaptive dialogue flows. Other standout features include context retention across sessions, multi-agent orchestration, real-time language translation, call analysis, and seamless human handoffs. While the platform is suitable across industries, Tata Communications has developed templatised solutions specifically tailored for fintech and BFSI.
Key Features at a Glance
- Unified Speech-to-Speech Platform: <500ms latency for instantaneous interactions
- Agentic AI Journeys: Direct integration with enterprise APIs for task execution from start to finish
- Omnichannel Interactions: Context-aware customer journeys across voice, chat, and apps
- Multilingual & Accent Adaptive: Dynamic language switching and authentic brand voice replication
- Powered by Tata Communications AI Cloud: Ensuring robust security and enterprise-scale performance
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A.S. Lakshminarayanan, MD and CEO of Tata Communications, said: “What differentiates Tata Communications Voice AI platform is that it’s not just a tool. It is a scalable, enterprise-ready platform designed to deliver real outcomes. Driven by Agentic AI, it brings integrated intelligence where Voice AI is embedded into customer journeys to address a wide range of use cases that we are already co-discovering with our customers. Built for speed, scale and reliability, it goes beyond pilots and proofs of concept to provide enterprises with a proven way to deliver more empathetic interactions at every touchpoint.”
With this launch, Tata Communications is redefining how enterprises interact with their customers, leveraging AI-driven voice technology to create faster, more meaningful, and humanized customer experiences worldwide.
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