Discover AI-powered customer experiences At Zendesk Relate 2025: The Future of Customer Service. Introduction: Customer Experience Revisited in the Age of AI In today’s technology-centric world, customer experience (CX)...
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March 21, 2025
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AI Media Room
NICE Wins Top Honors at Enterprise Connect 2025 for CXone Mpower Orchestrator
NICE, announced that it was named the Overall Best of Enterprise Connect and recognized for Best Innovation in Customer Experience at Enterprise Connect 2025, a leading conference and exhibition...
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March 20, 2025
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AI Media Room
Qualtrics Report: AI Hesitation Risks up to $1.3 Trillion for Executives
A new report from Qualtrics reveals a majority of senior executives are reluctant to lead their industry in AI adoption – a reality that could see many organizations miss...
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March 19, 2025
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AI Media Room
Nearly 60 Percent of Buyers Prefer AI Agents, Boosting Sales Conversions, Per Report
Conversica’s AI & Customer Experience Market Report Reveals Buyers Prefer AI Agents Over Humans in Early Buying Stages for Faster, More Personalized Engagement Conversica, Inc., the leading provider of Conversational...
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March 17, 2025
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AI Media Room
Afiniti Launches eXperienceAI in AWS Marketplace
Afiniti, Inc., a global customer experience and artificial intelligence provider, announced that its innovative eXperienceAI pairing solution is now available in AWS Marketplace, a digital catalog with thousands of...
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March 11, 2025
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AI Media Room
Quvia Launches Q: AI Tools to Boost Productivity and Efficiency
Formerly known as Neuron, Quvia is an AI-powered Quality of Experience (QoE) platform that provides advanced network visibility and orchestration Quvia, the AI-powered QoE platform formerly known as Neuron,...
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February 7, 2025
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AI Media Room
Marchex: AI-Powered Conversational Intelligence for Home Services
AI-backed innovation unlocks revenue opportunities and actionable data from every customer conversation. Marchex, which harnesses the power of AI and conversational intelligence to drive operational excellence and revenue acceleration,...
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January 29, 2025
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AI Media Room
Digital.ai Welcomes Nicholas Grabowski as Chief Product Officer
Twenty-five-year technology executive and product innovator will play a strategic role in helping large enterprises innovate with confidence through AI-powered software delivery, driving growth for the Company Digital.ai, the...
Intuitive.Cloud Achieves Premier Tier Status within the AWS Partner Network
Intuitive.Cloud, announced that it has achieved Amazon Web Services (AWS) Premier tier within the AWS Partner Network (APN). “We are deeply thankful to our customers and AWS for their...
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January 10, 2025
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AI Media Room
Narvar Launches IRIS: AI-Powered Future of Post-Purchase, with Narvar Assist as First Solution
IRIS delivers data-driven, actionable insights across the Narvar platform, empowering retailers to engage customers, streamline operations and drive profitable growth through intelligent personalization Narvar, the #1 platform for intelligent...