Smarter Contact Center Workflows with AI Technology
June 13, 2025
Let’s get started. It’s 8:03 a.m. The initial coffee hasn’t taken hold yet. You dial
Let’s get started. It’s 8:03 a.m. The initial coffee hasn’t taken hold yet. You dial
Remember when calling customer service or contact centers was like shouting into thin air? The
Uniphore, the Business AI Company, announced a significant expansion across Europe, accelerating its commitment to
Voice AI and cloud contact center solution enables smarter service delivery, automation, real-time insights, and
New agentic AI capabilities orchestrate the buying experience across digital, voice, and messaging channels, empowering
Global cloud communications platform Infobip announced that it has enhanced its partnership with Oracle to bring conversational
AudioCodes, a leading provider of unified communications, voice, contact center and conversational AI applications and
New integration allows Adobe customers to use Invoca’s AI to capture unstructured first-party conversational data,
Authenticx: MoE technique exclusively trained on healthcare conversations, this new solution raises the standard for