SolarWinds, a leading provider of secure and powerful IT management and observability software, has unveiled its new SolarWinds AI Agent, accompanied by expanded AI capabilities designed to accelerate the shift toward autonomous operational resilience.
In today’s increasingly distributed and complex IT environments, nearly half of IT leaders report unexpected outages, despite rating their systems as highly resilient in the 2025 SolarWinds IT Trends Report. To address this “resilience gap,” the SolarWinds AI Agent delivers an intelligent, context-aware system that predicts potential issues, automates responses, and reduces the cognitive load on IT teams.
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Built on the company’s AI by Design principles, while extending its renowned Secure by Design framework into the AI era, the new offerings introduce conversational, agentic AI into daily IT operations. These innovations enhance detection, diagnostics, and remediation, transforming the way teams manage infrastructure.
The AI Agent: A Digital Team Member for IT Operations
The SolarWinds AI Agent acts as a reliable teammate for observability, incident response, and service management. IT professionals can now:
- Resolve incidents faster: Automatically summarize outages, collect diagnostics, identify probable root causes, and suggest corrective actions.
- Interact in natural language: Ask questions about system health, compare metrics, receive recommendations, and launch multi-step workflows using plain-language commands.
- Simplify observability management: Configure and control SolarWinds Observability through the agentic interface.
“The SolarWinds AI Agent is more than a feature it’s a foundation for a new way of working,” said Krishna Sai, Chief Technology Officer, SolarWinds. “By embedding intelligent, context-aware AI into IT workflows, we’re helping teams move beyond reactive firefighting to proactive innovation.”
Expanded AI Capabilities Available Now
Alongside the AI Agent, SolarWinds introduced AI-powered features that deliver immediate results. Root Cause Assist, now generally available, reduces troubleshooting time by generating clear root-cause analyses from alerts and anomalies. Dynamic Threshold Enhancements, available immediately, extend automated thresholding to more metrics, reducing noise and false positives.
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Looking Ahead: Innovations in 2026
In 2026, SolarWinds plans to roll out additional capabilities such as AI-driven incident correlation, automated runbook execution, and knowledge base generation to further strengthen autonomous resilience. The AI Incident Correlation for Service Desk will identify related incidents and recommend problem management workflows. AI Knowledge Base Generation will leverage GenAI to create articles from resolved incidents, expanding self-service options. Automated Runbook Execution will allow teams to perform predefined standard operating procedures automatically during initial diagnostics and suggested fixes.
“For the past year, we’ve focused on operational resilience the ability to protect, maintain, and quickly recover systems even during disruptions,” said Sudhakar Ramakrishna, President and CEO, SolarWinds. “With the AI Agent and expanded capabilities, we’re taking the next step: helping customers achieve autonomous operational resilience, where IT runs smarter, faster, and more securely with minimal manual intervention.”
“Every IT leader is under pressure to do more with less, but outages and complexity continue to slow teams down,” Ramakrishna added. “With the SolarWinds AI Agent, we are reducing the mean time to detect and resolve issues by putting automation, observability, visualization, and remediation into a single, intelligent cycle. The result is stronger resilience, greater productivity, and more time for teams to focus on innovation.”
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