NWN, a leading provider of AI-powered technology solutions, has appointed Mike Qualley as its new Chief Operating Officer (COO) to strengthen operations and drive excellence across the organization. As NWN scales its platform to serve more than 6,000 clients across North America, Qualley will lead efforts to enhance operational efficiency and performance company-wide.
This strategic move comes as NWN continues its strong growth momentum in 2025. The company recently launched AiVA intelligent assistants and Managed DEX, secured a five-year strategic partnership as the Official Technology Infrastructure Partner for the Kraft Group, and completed the acquisition of InterVision Systems to expand its cloud, cybersecurity, and AI capabilities nationwide.
AI Authority Trend: NVIDIA and Palantir Join Forces to Build Next-Gen Operational AI Platform
Moreover, NWN has become a top national partner for leading OEMs such as Cisco, Palo Alto Networks, HPE/Juniper, AWS, HP, and ServiceNow. With its comprehensive Offerings portfolio and patented Experience Management Platform (EMP), NWN is uniquely positioned to tap into the $2 trillion global IT spend focused on AI-driven services adoption.
“Mike is a builder and a scaler,” said Jim Sullivan, President & CEO of NWN. “His track record leading large, complex services organizations is exactly what we need as we integrate new capabilities, elevate quality, and deliver the next level of AI-powered experiences for our customers.”
Bringing over 25 years of technology leadership experience, Qualley has an impressive record in managing large-scale operations and driving digital transformation. Before joining NWN, he served as COO at Stealth Monitoring and as Executive Vice President of Data, Digital & Security at Sirius Computer Solutions (a CDW company), where he led technology solutions and operations teams. Earlier in his career, he held key executive roles at Forsythe Solutions Group, ABN AMRO North America, and Commerx Inc. Qualley earned his B.S. in Computer Science from DePauw University.
AI Authority Trend: SolarWinds Launches AI Agent to Drive Autonomous Operational Resilience
“NWN has the right strategy and the momentum to lead this market,” said Mike Qualley. “My focus is operational excellence at scale: unifying systems, driving our internal analytics, and ultimately helping to accelerate time-to-value as customers adopt our EMP-powered, AI-driven solutions across cloud, CX, security, and the modern workplace.”
As COO, Qualley will oversee NWN’s business systems, warehouse and logistics operations, supply chain, and sales order fulfillment. He will also spearhead initiatives to advance AI-driven analytics, improve service quality, enhance Net Promoter Scores (NPS), and ensure cost-effective partner enablement and profitability.
Continuing its upward trajectory, NWN achieved several milestones in 2025, including recognition on the Inc. 5000 list for the fourth consecutive year and inclusion in CRN’s MSP 500 (Elite 150). The company also introduced new AI-powered offerings designed to elevate both customer and employee experiences, reinforcing its leadership in transforming modern workplaces through innovation and intelligence.
AI Authority Trend: IBM Unveils Software and Infrastructure Advancements to Operationalize AI for Enterprises
To share your insights, please write to us at info@intentamplify.com
