NewRocket, a global leader in ServiceNow strategy and transformation, has announced the launch of Flightpath.AI, a four-week engagement designed to help organizations explore and apply Generative AI (Gen AI) and Agentic AI in meaningful business processes. The program will deliver real prototypes, measurable impact, and momentum for broader adoption.
FlightPath.AI will make its debut at ServiceNow Knowledge 2025, where NewRocket will showcase how organizations can take AI from concept to practical application.
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Built with a focus on execution, Flightpath.AI enables customers to move beyond theoretical assessments and into hands-on, outcome-driven innovation. By combining NewRocket’s deep ServiceNow expertise with its AI engineering capability, the engagement helps customers develop and validate a practical AI strategy that aligns with their business priorities — with real results delivered in just four weeks.
“Many organizations are still figuring out how to turn AI ambition into real-world outcomes,” said Kirk Hogan, VP, Strategy Consulting Delivery at NewRocket. “Flightpath.AI is our answer to that — it gives teams a way to experiment with Gen AI and Agentic AI using their own data, inside their own ServiceNow environment, focused on the processes that matter.”
Rather than generic demos or slide decks, Flightpath.AI delivers a working prototype of a Gen AI-powered solution — such as intelligent triage, next-best-action, or document summarisation — alongside before-and-after benchmarks and a roadmap to scale. It’s ideal for organizations that want to explore specific use cases, de-risk investment decisions, and prove value before committing to full-scale AI initiatives.
This engagement aligns with ServiceNow’s position as the leading AI platform for digital transformation — giving customers a practical starting point to apply AI to real business challenges while laying the groundwork for long-term automation and innovation.
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Recognizing that the work isn’t done after four weeks, the roadmap offers a detailed look at “What’s next?” NewRocket expects that clients will commit to additional prototyping and execution under a follow-on engagement, to help them work on additional candidates and critical non-technical items such as Governance and Development integration.
“We see Flightpath.AI as a launchpad for applied AI,” added Hogan. “It brings business and IT together around something tangible, practical, and high-impact — and it helps define the next step in every organization’s ServiceNow and AI journey.”
As part of its growing AI-enablement portfolio, NewRocket also offers the Now Assist Pilot — a structured, 10-week programme designed to activate and embed out-of-the-box Now Assist Gen AI skills directly into a customer’s ServiceNow environment. Built for speed and simplicity, the pilot delivers measurable value through proven skills, streamlined implementation, and structured value tracking. Customers can deploy up to four skills across IT, HR, Customer Service, and extended workflows like Finance or Operations — helping to accelerate Pro+ adoption at a lower cost and with faster time-to-value than traditional approaches.
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Source – PR Newswire
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