LivePerson, a global leader in enterprise conversational AI and digital transformation, has announced a major expansion of its partnership with Google Cloud. This strategic move directly integrates Google Cloud’s cutting-edge artificial intelligence capabilities into the LivePerson Connected Experience Platform. As a result, businesses can now unlock smarter self-service options, more personalized customer interactions, and deeper insights into customer sentiment powered by the latest large language models (LLMs).

According to John Sabino, CEO of LivePerson, this collaboration marks a transformative moment for the company and the broader future of customer experience. “By embedding Google’s advanced AI into our platform,” Sabino said, “we are enabling brands to shift from reactive support models to intelligent, proactive, and human-like interactions at scale.”

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Through this expanded alliance, enterprise customers can directly tap into Google Cloud’s AI tools including natural language understanding and large language models within LivePerson’s platform. This means quicker problem-solving, more personalized support, and stronger customer loyalty.

Granville Valentine, Managing Director of AI GTM at Google Cloud, emphasized the business value of the partnership. “Our joint efforts will empower teams to solve complex challenges with speed and accuracy, elevating customer satisfaction and retention.”

Several core innovations define this partnership:

  • Intelligent Conversational Automation: LivePerson will leverage Google’s Gemini 2.5 model to automate complex, multi-turn conversations freeing up human agents for more strategic roles.
  • Real-time Agent AI Assistance: Contact center agents will gain access to AI-driven insights and suggested responses, delivering faster and more consistent service.
  • AI-Powered Customer Journey Optimization: The combination of Gemini 2.5 with LivePerson’s conversational data offers brands real-time sentiment analysis and dynamic journey mapping.
  • Embedded LLM Gateway: LivePerson will integrate Google’s Vertex AI platform, allowing secure, flexible access to various LLMs for use-case-specific deployment.
  • AI Agent Blueprints: Businesses can rapidly create and test branded AI agents without coding, thanks to an intuitive, no-code interface.
  • AI Governance Framework: LivePerson ensures enterprise-grade AI guardrails that prioritize trust, transparency, and compliance.

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Additionally, the LivePerson Connected Experience Platform will be available on the Google Cloud Marketplace this quarter. This move supports joint go-to-market initiatives, co-selling efforts, and integrated marketing strategies designed to scale adoption across global enterprises.

By strengthening its collaboration with Google Cloud, LivePerson positions itself at the forefront of conversational AI. This partnership is set to drive a new era of intelligent, efficient, and personalized customer experiences across all digital channels.

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