IntelePeer, a leading conversational AI provider, has announced that its SmartAnalytics platform is now available in the Microsoft Azure Marketplace. This strategic listing gives customers seamless access to deploy SmartAnalytics within the trusted Azure cloud environment, while benefiting from faster implementation, simplified management, and scalable performance.
Frank Fawzi, CEO of IntelePeer, highlighted the significance of this milestone. He stated, “Being listed in the Microsoft Azure Marketplace makes it easier than ever for customers to access and deploy our SmartAnalytics solution within their existing Azure environments. This listing brings our customers the benefits of faster time-to-value, simplified procurement, and the ability to scale with confidence on a trusted global platform. With real-time data insights and seamless integration capabilities, SmartAnalytics empowers businesses to make smarter decisions, improve performance, and drive meaningful outcomes across every customer interaction.”
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Driving Smarter Business Decisions with Advanced Features
SmartAnalytics is now accessible to all SmartAgent and SmartOffice customers. The solution brings a suite of powerful capabilities designed to enhance business performance and customer experiences.
- Performance Assessment Dashboard: The intuitive dashboard delivers clear visibility into call metrics such as containment rates, transfer rates, and interaction duration. By offering granular insights, businesses can identify improvement areas and continuously optimize conversational workflows and AI agent responses.
- Advanced Interaction Analysis: Leveraging IntelePeer’s end-to-end voice path, SmartAnalytics records and transcribes entire conversations, whether handled by AI or human agents. Users can search transcripts, filter metadata, and analyze conversations with precision to uncover customer trends.
- Data-Driven Decision Making: With near real-time monitoring, companies gain access to key performance indicators and actionable insights. The self-service dashboard feature empowers teams to create tailored analyses, ensuring agile decision-making and faster business improvements.
- Quality Measurement & Compliance Monitoring: The platform automatically assesses every interaction against compliance frameworks like HIPAA and PCI DSS. Through sentiment analysis and customizable validation, it ensures quality assurance, regulatory compliance, and actionable coaching insights.
- Seamless Integration & Data Sharing: Easily export your data and plug it right into your existing BI tools. With support for Snowflake Share and Reader Accounts, SmartAnalytics enables secure collaboration across departments and organizations.
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Jake Zborowski, General Manager of Microsoft Azure Platform at Microsoft Corp., welcomed the addition of SmartAnalytics to Azure Marketplace. He said, “We’re pleased to welcome IntelePeer’s SmartAnalytics solution to the Microsoft Azure Marketplace, which gives our partners great exposure to cloud customers around the globe. Azure Marketplace offers world-class quality experiences from global trusted partners with solutions tested to work seamlessly with Azure.”
Expanding Opportunities Through Azure Marketplace
The Microsoft Azure Marketplace serves as a global hub for certified cloud-based solutions. By joining this marketplace, IntelePeer strengthens its ability to connect with organizations searching for innovative AI-powered analytics to enhance customer experiences and drive long-term growth.
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