Infor, the Industry Cloud Complete company, has expanded its suite of AI-driven solutions for micro-verticals, aiming to optimize how technology addresses the unique challenges across industries from dairy producers and EV manufacturers to textile fabricators. Built natively on Amazon Web Services (AWS) with Amazon Bedrock, Infor’s new Industry AI Agents, coupled with Infor Leap a fast, cost-effective cloud migration offer enable companies to quickly realize the benefits of their technology investments.
Infor Industry AI Agents
Infor Industry AI Agents are the first industry-specific, role-based AI agents designed for manufacturing, distribution, and service sectors. These agents collaborate with teams to manage and automate critical workflows. By combining Infor’s decades of industry expertise with comprehensive data orchestration, the AI agents require minimal training and deliver continuous process optimization in key operational areas such as projects, products, supply chain, and workforce operations. This results in faster deployment, reduced risk, and higher ROI by addressing industry-specific challenges and compliance requirements.
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Optimizing Processes Across Micro-Verticals
Built on Infor’s Industry Process Catalogs and Value Maps, these AI agents understand the processes, terminology, compliance factors, and KPIs specific to eight industries and their micro-verticals. For instance, while purchasing employees in hospitals, distributors, or manufacturers may share the same role, the processes they follow differ fundamentally. Infor agents drive efficiency from day one by applying best practices tailored to each industry.
Precision Role Support
Infor Industry AI Agents leverage real-time data from both Infor and non-Infor systems to provide role-specific recommendations. Whether comparing supplier quotes, tracking delayed projects, or analyzing receivables, these agents equip users to make confident, data-driven decisions.
Infor Agentic Orchestrator
The AI agents are powered by the Infor Agentic Orchestrator on the Infor Industry Cloud Platform. This orchestrator manages AI interactions with systems, data, and models, using Amazon Bedrock, LangChain, and built-in governance. It allows customers to scale from single-task agents to process-level agents managing multi-step workflows while keeping every step transparent and under human control.
Infor Leap & Process Mining Enhancements
Infor Leap addresses migration delays and budget overruns, helping customers move to the cloud efficiently. It guarantees on-time delivery, fixed-fee implementation, and value realization tailored to each company’s needs. Meanwhile, Infor is enhancing its process mining tools with generative AI, advanced dashboards, and filtering options to drive end-to-end process improvements and faster decision-making.
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Customer & Analyst Insights
“Infor’s Industry AI Agents have the potential to significantly enhance ERP functionality delivering faster access to information, quicker issue resolution, and improved customer satisfaction,” said Shen Lu, CIO, Gellert Global.
“What I value most about Infor Process Mining is how quickly it delivers insights for our Process Improvement team,” added Randy Yoho, IT Manager, State Electric Supply.
Jennifer Terry, Information Systems Manager, Xpress Boats, remarked, “Infor’s Industry AI Agents and GenAI Assistant have the potential to redefine how we operate…pushing us to work smarter.”
Kevin Samuelson, CEO of Infor, emphasized, “Our new suite of solutions allows customers to harness the power of AI with purpose and precision companies that implement generic AI tools without industry-specific context will lose valuable time and money.”
Mickey North Rizza, IDC Group Vice President, stated, “ERP systems are advancing quickly…AI is empowering ERP systems as a better-optimized technology resource for the organization.”
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