Infios, a global leader in intelligent supply chain execution, has announced a strategic partnership with Amazon Web Services (AWS) to integrate generative AI agents into its flagship Infios Order Management (Infios OM) platform. This collaboration, powered by the AWS Generative AI Innovation Center, aims to redefine how businesses manage and optimize their supply chain operations, further solidifying Infios’ position as a pioneer in next-generation supply chain innovation.

The Infios OM platform serves as the central intelligence of the supply chain, managing processes that ensure speed, convenience, and efficient multi-channel operations. It streamlines every stage of the order fulfillment journey, guaranteeing that every commitment made to customers is successfully delivered.

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By partnering with AWS, Infios is now transforming this core function through the integration of AI-driven agents designed to enhance management efficiency and order fulfillment accuracy. Leveraging AWS’s advanced generative AI technologies, including Amazon Bedrock and Strands Agents, the partnership aims to democratize enterprise-grade AI capabilities, enabling companies of all sizes to access cutting-edge automation and intelligence.

“Together with AWS, we are redefining what order management can offer customers,” said Eugene Amigud, Chief Innovation Officer at Infios. “We are developing intelligent agents capable of proactively detecting and resolving anomalies during fulfillment, rebalancing orders across networks, and predicting delivery times before problems arise. As a result, our customers will benefit from simplified workflow orchestration, making every order more predictable, every decision smarter, and every delivery process more connected. This translates to faster onboarding for logistics providers, dynamic channel expansion for retailers, and the ability for distributors to anticipate supply and demand disruptions.”

Moreover, this joint initiative has uncovered key opportunities for process automation in order management and fulfillment. The collaboration set to officially launch in early 2026 focuses on building AI-powered workflows within the Infios OM platform that:

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  • Simplify the setup and onboarding of new processes.
  • Generate visual workflows that experts can review and refine.
  • Proactively detect anomalies and recommend optimal solutions.

Commenting on the partnership, Taimur Rashid, General Manager of Innovation and Generative AI Delivery at AWS, said, “Infios is taking a smart step by turning orchestration into intelligence. Together, we are building the foundation for workflows that learn, adapt, and execute with the speed and intelligence that modern supply chains demand. By leveraging the capabilities of the cloud and AWS AI, Infios enables supply chains to evolve at the same pace as the markets they serve.”

With this groundbreaking collaboration, Infios and AWS are setting new benchmarks in AI-driven supply chain transformation, empowering global enterprises to operate with agility, foresight, and resilience in an increasingly dynamic market landscape.

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