Fobi AI Inc. has officially launched FIXYR, its cutting-edge Agentic AI platform for customer service and technical support. Unlike AI solutions that rely on third-party platforms like ChatGPT, FIXYR operates entirely on Fobi’s proprietary enterprise AI infrastructure. By leveraging commercially licensed AI models hosted on secure Canadian servers, FIXYR ensures full data sovereignty, zero external exposure, and independence from external platforms. The platform is engineered to automate customer service and technical support workflows, combining Agentic AI with real-time data intelligence to help organizations resolve inquiries autonomously while maintaining control, reliability, and measurable operational results.
Proven Reliability in Live Deployment
During its initial live deployment, FIXYR handled over 20,000 digital tickets and more than 200 customer inquiries with 100% uptime, complete customer satisfaction, and zero human intervention. Integrated with Fobi’s proprietary mobile wallet ticketing system and analytics tools, the platform immediately demonstrated tangible value for enterprise and event-based clients.
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“FIXYR runs on Fobi’s own enterprise AI infrastructure, not on third-party platforms,” stated Uddeshya Agrawal, CTO of Fobi AI. “We deploy commercially licensed models on secure, Canadian-hosted servers, with full control over data and performance. This is the same enterprise-grade architecture we are offering through our Corporate LLM practice, and FIXYR demonstrates that it works at scale.”
Alignment with Fobi 3.0 Strategy
The rollout of FIXYR aligns directly with the company’s Fobi 3.0 initiative, highlighting its shift toward an AI-native, consulting-driven business model. By automating workflows and increasing operational efficiency, Fobi aims to achieve sustainable profitability. The platform’s successful deployment has already helped reduce operational burn by over 82% year-over-year. Current projections estimate an annual operating burn of approximately C$1.25 million in 2026, marking a major step toward financial sustainability and scalability.
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Commercialization and Revenue Model
FIXYR will be offered through a hybrid model combining SaaS licensing with professional services. Clients will pay recurring subscription fees for platform access, updates, and analytics, while Fobi’s consulting teams provide tailored integration, implementation, and optimization services.
“Agentic AI is not just a product for us. It is a new revenue engine,” said Rob Anson, CEO of Fobi AI. “With FIXYR, we delivered a fully autonomous customer service platform, operating with 100% uptime and zero human intervention in a live production environment. This launch demonstrates our ability to convert innovation into recurring revenue and supports a clear path toward sustained profitability under the Fobi 3.0 model.”
Driving Client Value and Growth
Through FIXYR, Fobi plans to expand its Agentic AI deployments across retail, enterprise, and event ecosystems, negotiating multiple SaaS and consulting agreements. The platform integrates seamlessly into existing operations, improving efficiency, profitability, and customer experiences. It also serves as a gateway to Fobi’s broader portfolio of data intelligence, automation, and engagement products, positioning Agentic AI as a scalable engine for growth within the Fobi 3.0 roadmap.
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