Deskpro, a provider of secure AI-powered help desk solutions, has officially made Deskpro Cloud and Deskpro Private available in the AWS Marketplace. As a result, organizations can now easily discover, purchase, deploy, and manage Deskpro directly through Amazon’s digital catalog, which features thousands of software, data, and professional service offerings.
With this move, Deskpro gives businesses greater flexibility in how they deploy their help desk infrastructure. On one hand, companies seeking simplicity and speed can opt for Deskpro Cloud, a fully managed SaaS solution. On the other hand, organizations operating in highly regulated environments can choose Deskpro Private, which enables deployment within a dedicated virtual private cloud (VPC). Moreover, both options come with flexible pricing models, allowing customers to align their investment with operational needs while maximizing their existing AWS commitments.
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“We want to meet our customers where they are,” said Brad Murdoch, CEO of Deskpro. “By making Deskpro available in AWS Marketplace, we’re eliminating procurement friction and enabling faster implementation, so organizations can focus on what matters most, delivering exceptional customer support experiences that drive business growth. With Deskpro Cloud and Deskpro Private, we’re able to provide our customers with flexible hosting options to meet their specific needs, including virtual private cloud deployment, a must for organizations in highly regulated industries.”
Importantly, Deskpro’s AI-enabled help desk platform supports interactions across multiple channels, including email, chat, phone, Slack, Microsoft Teams, and social media. In addition, customers can connect to their preferred AI model through Amazon Bedrock, ensuring that all AI processing remains within their approved security perimeter. This approach allows organizations to maintain strict control over data sovereignty, security, and compliance requirements.
Consequently, industries such as financial services, healthcare, aerospace and defense, government, and manufacturing can confidently deploy Deskpro while adhering to stringent regulatory standards. Since Deskpro Private operates entirely within an AWS VPC, companies can securely integrate enterprise-wide data and deliver AI-assisted experiences to both customers and service agents.
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Furthermore, secure access to comprehensive organizational data enables AI chatbots to instantly provide accurate responses, reducing wait times and minimizing reliance on human intervention. As a result, service agents can dedicate more time to complex issues that require empathy and critical thinking. This efficiency not only improves customer satisfaction but also strengthens agent retention, ultimately generating measurable return on investment.
By launching in AWS Marketplace, Deskpro also streamlines procurement through consolidated AWS billing, eliminating the need for separate vendor processes. Additional benefits include AI-powered automation with intelligent routing and categorization, enterprise-grade security with firewall-protected deployments, seamless integration with AWS services, customizable private offers, AWS Enterprise Discount Program (EDP) spend-down capabilities, and flexible deployment choices.
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