CrossCountry Consulting, a leading business advisory and technology solutions firm, has officially launched its AI Innovation Lab a strategic initiative designed to help organizations adopt artificial intelligence (AI) quickly, responsibly, and effectively. Acting as a Center of Excellence-as-a-Service, the Lab will deliver scalable prototypes, agentic solutions, and actionable AI roadmaps that generate measurable business outcomes.
With a strong emphasis on governance, security, and privacy, the AI Innovation Lab aims to ensure every AI implementation remains responsible and compliant. The firm’s goal is to help enterprises build intelligent, automated business processes that redefine efficiency and innovation.
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“The launch of our AI Innovation Lab marks a pivotal moment in our ability to empower clients for the future of business,” said Neil Smith, President and Consulting Practice Lead at CrossCountry Consulting. “We are moving beyond the theoretical to provide a tangible, collaborative environment where organizations can test, validate, and scale AI solutions that are not only powerful but also secure and aligned with their core objectives.”
The Lab’s mission is to serve as a trusted AI advisor, providing clear, strategic guidance throughout the AI adoption journey. Organized into cross-functional pods, it will focus on developing automation blueprints, governance frameworks, security guides, and technical advisory. Furthermore, it will operate a secure sandbox environment for testing new AI solutions. Currently functioning virtually, the Lab is expected to establish a physical hub in Tampa, Florida by 2026.
Leading this initiative is Tom Alexander, appointed as Head of AI Innovation and Transformation. Alexander will guide CrossCountry’s AI strategy, drive the development of tailored client solutions, and strengthen partnerships with leading technology providers. His extensive experience in managing large-scale digital transformation programs will play a key role in helping clients navigate AI complexity and uncover new growth opportunities.
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“Our approach is fundamentally human centered. True transformation happens when technology enhances the human experience, and our Lab is committed to ensuring that AI is implemented responsibly, with a clear focus on upskilling teams and managing organizational change,” said Tom Alexander. “We are enthusiastic about partnering with our clients to build the next generation of business processes, powered by intelligent automation and designed for an AI-powered future.”
To ensure holistic AI integration, CrossCountry’s framework emphasizes four strategic pillars:
- Strategic Transformation: Redesigning organizations and strategies for an AI-powered future.
- AI-Powered Solutions: Deploying intelligent agents and orchestrating agentic workflows to address specific business challenges.
- AI Enablement: Delivering hands-on training, playbooks, and change management for employee adoption.
- Governance, Security, & Risk: Building frameworks for ethical and secure AI deployment.
By blending deep expertise across finance, accounting, risk, data, and technology, CrossCountry positions itself as a trusted partner for enterprises navigating the evolving AI landscape. The firm continues to invest in its people by offering direct access to cutting-edge tools such as large language models (LLMs) and advanced AI training programs, reinforcing its commitment to continuous innovation and responsible transformation.
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