Camunda, a global leader in agentic automation, has launched new ServiceNow integrations designed to help enterprises orchestrate long-running, end-to-end processes with greater precision and efficiency. By enabling organizations to connect processes across diverse systems, people, automation tools, and AI agents, Camunda is reinforcing its role as a scalable, enterprise-grade orchestration platform. Moreover, companies can model and execute workflows using BPMN and DMN standards in Camunda while maintaining ServiceNow as their core system of record. This approach not only enhances visibility but also boosts flexibility and integration across complex IT ecosystems.
To advance interoperability, Camunda has introduced a dedicated connector for calling ServiceNow APIs, which is now available on the Camunda Marketplace. Additionally, a certified Camunda Spoke has been released on the ServiceNow Store. This spoke provides a pre-built, validated integration that significantly cuts down setup time and reduces operational complexity. Consequently, organizations can activate Camunda’s orchestration capabilities inside ServiceNow-driven environments without relying heavily on custom development. This streamlined approach improves automation agility and reinforces governance across geographically dispersed teams and systems. As a result, enterprise use cases such as IT asset onboarding or incident resolution become more transparent, scalable, and efficient.
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Highlighting the value of these enhancements, Daniel Meyer, CTO at Camunda, emphasized, “For many enterprises, ServiceNow is at the center of IT service management. With Camunda, organizations can utilize ServiceNow even further – orchestrating long-running, end-to-end IT processes with visibility and governance. By combining BPMN and DMN with AI-driven orchestration, we’re helping customers reduce manual work, accelerate IT processes, and unlock the full value of the ServiceNow AI Platform.”
Likewise, Alix Douglas, GVP of partner solutions at ServiceNow, noted the growing importance of strong ecosystem partnerships. She stated, “As organizations shift from experimenting with AI to operationalizing it at scale, the value of trusted, scalable platform partnerships is more important than ever. The Camunda Spoke, built on the ServiceNow AI Platform, works with customers to seamlessly integrate customizable agentic AI capabilities that bring data and workflows together to accelerate enterprise transformation. This collaboration showcases what’s possible when deep domain expertise meets a purpose-built platform for AI innovation at scale.”
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Furthermore, as part of the ServiceNow Partner Program, Camunda continues to develop and distribute applications built on the ServiceNow AI Platform. These solutions include tailored configurations and seamless integrations that enhance platform performance and support enterprise transformation initiatives.
With these new ServiceNow integrations, Camunda expands its growing orchestration ecosystem, which already includes solutions to coordinate SAP and Salesforce environments further establishing its leadership in intelligent, interconnected automation.
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