Calix, Inc. has launched the next-generation Calix Broadband Platform, now fully enhanced with agentic AI capabilities, specifically designed to meet the workflow, data, security, and insight needs of broadband service providers (BSPs). Building on 14 years of platform innovation and operational expertise, the platform leverages Google Cloud’s trusted AI and data infrastructure including Vertex AI and Gemini models to streamline operations, accelerate innovation, and deliver greater value at scale.
“At Calix, we have spent 14 years working alongside our customers to build and evolve our cloud-enabled platform giving us deep expertise on their workflows, business models, and what they need to win,” said Calix CEO Michael Weening.
AI Authority Trend: Nokia and Fibertime Accelerate Fiber Broadband Rollout in Underserved South African Townships
Set to roll out later this quarter, the updated platform empowers BSPs to simplify operations, innovate faster, and grow value for both their businesses and communities. The AI-enabled tools automate workflows, provide real-time insights, deliver personalized subscriber experiences, and enable rapid service launches. By unlocking new revenue streams and future-proofing business models, BSPs can maximize ROI while alleviating resource constraints.
Calix customers have already seen significant business improvements, including higher Net Promoter Scores (NPS), reduced subscriber churn, increased first-call resolution by up to 65%, and revenue growth of up to 65% through targeted campaigns. Calix Cloud including Service Cloud, Operations Cloud, and Engagement Cloud powers key functions such as customer service, operations, and marketing, providing actionable insights for every aspect of the business.
Since November 2023, Calix has invested over $100 million to evolve its Broadband Platform with agentic AI. The platform’s multi-layered architecture ensures secure, context-aware AI by integrating telemetry, behavioral data, knowledge graphs, machine learning, and Retrieval-Augmented Generation (RAG). MCP (Model Context Protocol) servers enable real-time data contextualization, while the orchestration and trust layer automates workflows across operations, marketing, and customer service.
Angelo Libertucci, global head of telecom at Google Cloud, emphasized, “Our deep partnership with Calix is fundamentally about empowering providers to succeed in the AI era… This collaboration enables BSPs to dramatically simplify their operations and rapidly deliver value and predictive experiences to their subscribers.”
AI Authority Trend: BroadbandOne and FulAir Wireless Partner to Boost Connectivity in Louisiana’s Oil and Gas Corridor
Shane Eleniak, chief product officer at Calix, added, “Only a complete, end-to-end AI-optimized stack can deliver the kind of transformation we envision, and that’s precisely what our partnership with Google Cloud enables.”
With a 26-year track record in broadband and over $2 billion invested including $100 million in AI since 2023 Calix continues to drive operational simplicity, innovative subscriber experiences, and business growth. The company also provides all customers access to Calix Success, its award-winning customer success program, to ensure effective AI activation and measurable results.
Michael Weening concluded, “By combining that knowledge with Google Cloud’s AI and data infrastructure, we are delivering the industry’s most robust platform for providers. Together, we are empowering our customers to radically simplify, innovate, and grow as leaders in the AI era.”
AI Authority Trend: Nokia Partners with Extreme Broadband to Upgrade AI Data Centers in Malaysia
To share your insights, please write to us at sudipto@intentamplify.com
