Convr AI, a leading provider of modular artificial intelligence (AI) solutions for underwriting, data management, and intelligent document automation, is helping Zurich North America enhance customer service through its AI-powered underwriting workbench. After initially collaborating in 2017, Zurich has decided to expand its relationship with Convr to drive even greater efficiency in underwriting processes.
Zurich’s underwriting teams will continue to leverage machine learning and computer vision technologies through Convr’s Intake AI product, which enables faster and more accurate processing of ACORD forms, loss runs, and other critical documents. By integrating Convr’s platform along with its advanced data cleansing and enrichment capabilities, Zurich is improving operational efficiency across multiple business units, ultimately enabling underwriters to focus on more strategic activities.
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Furthermore, Convr’s technology allows underwriting teams across North America to concentrate on the human aspect of decision-making. By automatically extracting data from a variety of submission documents and enriching incomplete or inaccurate information using reliable and trusted data sources, Convr significantly reduces the need for manual intervention. Consequently, underwriters now have more time to nurture client relationships, make informed decisions, and achieve better outcomes for their organizations.
“By enabling all modules within the Convr AI Underwriting solution, Zurich will be able to deliver an even greater experience to their customers,” said John Stammen, Chief Executive Officer at Convr.
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Expanding on this, Chris Healey, Vice President, Strategic Operations Leader for Zurich Large Casualty, stated, “Our recent focus on the automobile line of business and leveraging Convr technology, has laid the foundation for us to expand extraction, cleansing, and enrichment capabilities for additional lines of business. This goes far beyond data extraction; as we continue to select and refine trusted data sources to enrich our exposure data, our understanding of the true risk profile is greatly improved. Convr enables us to do this efficiently and effectively, enabling our underwriting teams to provide a truly tailored accurate offering to our clients and brokers.”
By implementing Convr AI, Zurich North America is not only automating routine tasks but also transforming the underwriting process into a more strategic, data-driven operation. This collaboration exemplifies how AI technology can empower insurers to improve accuracy, efficiency, and client satisfaction simultaneously.
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