Deep AI capabilities combined with Zoho’s extensive suite of business apps brings unparalleled utilization of company data across the entire organization

Zoho Corporation, a global technology company, launched Zia Hubs, a solution within Zoho WorkDrive, that exposes new forms of unstructured business data to the company’s broad portfolio of applications and AI services. Using Zia Hubs, organizations can now present any type of business content to Zoho’s powerful capabilities and services, including agentic AI, comprehensive analysis, and accurate, unified search, regardless of file format or structure.

“With Zia Hubs built into the full product suite, Zoho is able to provide customers with a deeper integration than any comparable software platform and nearly limitless potential uses for their data.”

“According to IDC, 80 percent of business data is unstructured,” said Raju Vegesna, Zoho’s Chief Evangelist. “Most unstructured data is text-based, meaning pertinent information lives within email conversations, social media posts, word processor documents, or audio and video transcripts. With Zia Hubs built into the full product suite, Zoho is able to provide customers with a deeper integration than any comparable software platform and nearly limitless potential uses for their data.”

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Deeper Intelligence Accessing More Customer Data

Zia Hubs launches as part of Zoho WorkDrive, bringing content intelligence to the company’s unified content management and collaboration platform. Designed with a high level of user control over what content AI is allowed to access, Zia Hubs enables users to organize project or task-specific content into dedicated hubs within WorkDrive. Each hub serves as a focused space where Zia, Zoho’s flagship AI, can understand and act on the content stored within. This includes a wide range of content formats such as PDFs, documents, videos, and audio files.

Zia Hubs automatically organizes the uploaded content in each hub by grouping related information such as section headings, supporting text, and visuals to preserve context. For video and audio files, Zia generates transcripts and links key moments to relevant topics, making it easy to pinpoint exactly where something was said.

With Zia Hubs, users are able to:

  • Have Zia surface the most relevant answers when asked a question, even across different content formats. Each response includes clear citations that link back to the original content, whether it’s a document, spreadsheet, image, or a specific moment in an audio or video file.
  • Create custom workflows with Zoho Flow, automating document storage process for particular projects or pertaining to specific teams within an organization, ensuring that Zia always has access to the latest necessary documents, automatically.
  • Utilize the full spectrum of an organization’s software suite: content from third-party software, such as Docusign PDFs, RingCentral call logs, Zoom video files, and more, are all readable by Zia, and can automatically be placed into a hub by building a workflow with Zoho Flow.

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From Intelligent Content to Intelligent Action with Zia

Zia Hubs is a foundational element of Zoho’s long-term AI strategy, laying the groundwork for a future where intelligent agents can act contextually on content across the company’s entire product suite. With full ownership of its technology stack spanning more than 55 products, Zoho is uniquely positioned to help organizations unlock deeper value from their business content compared to competitors.

Future updates to Zia Hubs will allow it to identify structured information within unstructured files and trigger specialized agents tailored to specific business needs, further utilizing Zia Hubs as the central content intelligence layer that activates AI-native workflows across the full Zoho ecosystem.

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Source – businesswire

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