Workato, a leader in agentic orchestration, has opened its new AI Research Lab in San Francisco, marking an exciting step forward in innovation. This is a forward-thinking hub where researchers and innovators work together to push the boundaries of science and engineering, creating smarter autonomous agents for the future of business. Acting as the company’s innovation engine, the Lab will directly integrate breakthrough AI research into Workato’s platform and enhance customer experiences.
“There’s no shortage of AI hype, but it’s not moving any of our core KPIs,” said Vijay Tella, CEO of Workato. “While others experiment with chatbots and assistants at the edge, we’re deploying agents at the core taking on real work, showing up in org charts, and transforming how companies operate. This is the beginning of the agentic enterprise, and Workato is ground zero.”
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Unlike AI “wrapper” tools that merely sit atop existing systems, the Workato AI Research Lab is building solutions from the ground up. The team is pioneering advancements in synthetic evaluation, automated reinforcement learning, and custom model creation to deliver trustworthy agents capable of autonomously managing mission-critical enterprise functions.
The launch coincides with the appointment of Adam Seligman as Chief Technology Officer and General Manager for AI Incubation. Based in San Francisco, Seligman will lead AI and developer strategy, bringing together platform R&D, agentic research, and a global network of AI engineers. He brings a wealth of leadership experience, having held key roles at AWS, Google, and Salesforce.
“Enterprise AI doesn’t start with a model it starts with real work,” Seligman stated. “We’re building the tools and systems that let developers create agents with autonomy, precision, and accountability.”
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The Lab is led by Yasser Shaaban, Vice President of AI Research and former Chief Architect of PowerApps. Its mission focuses on overcoming challenges in agent reliability, skill orchestration, and adaptability, enabling enterprise-grade execution. Situated at the heart of San Francisco’s AI resurgence, the Lab will also host meetups, workshops, hackdays, and collaborative events.
To accelerate its AI roadmap, Workato acquired xmad.ai, founded by Oscar Wu, whose innovations include DFLOAT11a memory-efficient numerical format and no-code fine-tuning for rapid adaptation of open-weight models. Workato has also welcomed Dr. Anshu Shrivastava from Rice University as its Chief AI Advisor, bringing deep expertise to ensure the lab’s research stays rigorous and academically strong.
Early projects are already underway with clients in healthcare, e-commerce, and SaaS. Workato plans to showcase its next-generation AI-powered work systems at the upcoming WOW 2025 conference, highlighting the shift from pilots to enterprise-scale agent deployment.
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