Let’s keep it real! We all have that moment when calling customer support feels like stepping into a time machine that is going backwards… Long hold times. The same questions are being asked. Cold, robotic responses. Not anymore.

On June 25, 2025, Zendesk wants you to step into the future of customer experience (CX) through a live broadcast from Sydney, Australia. This digital-first experience – Zendesk Showcase Sydney – is more than just another virtual conference. You are getting front-row access to the AI revolution in CX, and this experience is created for busy people like you, who can’t afford any wasted time.

So what’s a tech-savvy, busy leader like you into all this? Because it isn’t just innovation that’s here, it’s intelligent transformation! 

What Makes Zendesk Sydney 2025 A Must-Attend? 

Because you’re not just tuning into a product pitch after product pitch. You are going to experience it all – in real time with real next-gen AI. This is how:

1. AI Agents and Copilot That Behave Like Your Strongest Team Members 

Zendesk’s AI Agents are not fiction – they are addressing legitimate customer queries with 80% automation. That is more than efficiency; it is empowerment. 

According to Zendesk’s official CX Trends 2024 report, 70% of customers now expect companies to offer conversational experiences. AI Agents help meet that expectation head-on.

Think:  

  • Authentic resolutions with zero escalations 
  • Agents who learn, adapt, and change in real-time 
  • Seamless connection between AI and human agents 

Can your success team create correlations effortlessly without the help of a dozen sticky notes and a current spreadsheet?

2. Human-Centric AI: A Real Feeling of CX That Does Not Feel Programmatic 

In the session “How to Keep Ahead with Human-Centric AI”, we will unpack the next wave of CX, not AI as a replacement for humanness, but as an opportunity to humanize engagement. 

You will hear from brands like CASETiFY, Luxury Escapes, and Seal, who are using AI not as a perk, but as a relationship enhancer for satisfaction, loyalty, and connection.

And let’s face it – when technology enables customers to feel seen, heard, and understood, it is more than AI. It is ROI.

3. Actionable Playbooks from People Who Have Done It

In our “Ask the Experts” section, some of the senior product brains at Zendesk will share how to:

  • Decrease resolution times with AI-augmented workflows
  • Use bots smartly (not with brute force)
  • Find a balance between automation and empathy.

If your experience has felt like swimming in a sea of features without much of a strategy, this is your beacon. McKinsey’s 2023 CX study confirms that businesses using AI for customer service see a 10–20% reduction in service costs and improved customer engagement.

Asia Pacific on the Innovation Map

There’s no use pretending otherwise: the Asia Pacific region is carving out its lead in adopting transformative tech. What’s unfolding here goes beyond borrowed innovation – it’s a local revolution. It is a local demonstration by local heroes of local problems, using innovation at the global level.

Speakers to be Awaited:

  • Kellie Hackney (Zendesk ANZ RVP): CX plans based on local context
  • Michael Chen (Sealy): Where sleep meets support with AI insights
  • Shay Hamama (CTO, Luxury Escapes): Creating luxury-level service that is a scalable reality
  • Terence Fung (Engineering Director, CASETiFY): Forging a new path at the crossroads of aesthetic innovation and customer insight.

These are not what-ifs. These are use cases that show that we are living in the AI future now.

Who All Should Attend?

Whether you’re a:

  • CIO, rethinking your tech stack for agility
  • CX Leader, scaling trust in your brand
  • IT Manager, pursuing automation but not anarchy
  • Support Ops Strategist, owning KPIs and SLAs

This event will represent your strategy accelerator.

If you are questioning, “Will this be relevant to my team?” – ask yourself:

What is the cost of staying oblivious to how your competitors are using AI to win customers?

Quick Details

Date: Wednesday, June 25, 2025

Time: 10:00 AM IST | 12:30 PM SGT | 2:30 PM AEST

Where: Online – at your desk, on your couch, or wherever it inspires you

Register Here: Zendesk Showcase Sydney 2025

Conclusion

Customer expectations have changed. They want answers, not apologies. They want their answers now.

Zendesk’s Showcase Sydney 2025 is not only an opportunity to see all the flashy parts of AI, but it is also about all of the solutions that work, teams that scale, and experiences that connect.

Are the brands leading tomorrow? They are attending today.

FAQs

Q1. Is this event suitable for individuals just getting into AI? 

Yes! The content will be challenging, but the sessions are intended to work for professionals no matter their level – in other words, whether you’re deploying AI, working on applications, or just considering use cases.

Q2. Will sessions be recorded if I am unable to attend live? 

Everyone who signs up will get access to the session recordings once the event wraps up.

Q3. In what ways are Zendesk AI Agents different from legacy chatbots? 

Zendesk AI Agents are designed for resolution, not redirection. These systems grasp the full scope of conversations, adapt based on prior exchanges, and assist human representatives as the moment unfolds. 

Q4. Which verticals will the event explore? 

The focus is on innovations we can use for fore-commerce, travel, manufacturing, consumer tech, and beyond – plus speakers from CASETiFY (design), Sealy (consumer goods), and Luxury Escapes (travel).

Q5. How can I get my team to come? 

Start with: “Imagine if you could reduce ticket resolution time by 40% and enhance a customer’s experience, all without doubling your headcount. Multiply this outcome by the number of interactions you process each day.” Invariably, it works.

Are you ready to embrace the future of CX? This is not just a webinar. This is your view into a better, faster, more human customer experience.

Save our spot now: Zendesk Showcase Sydney 2025

Because in the AI world of CX, the best time to change is long before customers stipulate they want a new approach.

Discover the future of AI, one insight at a time – stay informed, stay ahead with AI Tech Insights.

To share your insights, please write to us at sudipto@intentamplify.com.