Vonage, an Ericsson subsidiary, has announced a strategic collaboration with C3 AI to introduce C3 AI Field Services, a new module within the C3 AI Asset Performance suite that integrates directly with Vonage’s communication and network APIs. Through this partnership, both companies aim to transform how enterprises manage mobile field operations by combining advanced AI intelligence with reliable voice, video, and connectivity solutions.

To begin with, the global field service industry plays a critical role in supporting off-site technicians, vehicles, and equipment involved in installations, repairs, and maintenance. However, field teams often struggle with fragmented data, complex machinery, limited real-time guidance, and growing skills shortages. As a result, these challenges frequently lead to delayed problem resolution, higher asset downtime, increased operational costs, and inconsistent compliance across dispersed teams.

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This is exactly where the newly launched C3 AI Field Services module, powered by Vonage APIs, makes a significant impact. The solution equips technicians with mobile-first AI agents that deliver real-time information, step-by-step support, and seamless access to both AI-driven insights and remote human experts through voice and video communication.

“The future of work in critical operations will be defined by embedded intelligence at the point of execution,” says Nikhil Krishnan, Chief Technology Officer for Data Science at C3 AI. “With Vonage, we are extending our enterprise applications to support field technicians and engineers, helping organizations accelerate problem resolution, improve safety, and deliver consistent service at scale.”

Moreover, this collaboration leverages Vonage’s broader portfolio of network solutions, including application-aware networking. In particular, Vonage’s Quality on Demand (QoD) API plays a central role by ensuring optimized connectivity for mission-critical workflows. As the first advanced network API introduced, QoD aligns network behavior with application intent, helping enterprises maintain performance even in demanding environments.

Key Capabilities Enhancing Field Efficiency

The C3 AI Field Services module coordinates multiple AI agents and machine learning models to retrieve data quickly, perform reasoning, and generate natural language summaries. Consequently, technicians can make faster decisions related to safety, troubleshooting, planning, and compliance while considering historical work orders and equipment specifications.

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Additionally, Vonage APIs enable several next-generation field support features:

  • Secure and seamless technician access through the Vonage Verify API, allowing hands-free network verification even in harsh environments.
  • Live AI voice assistance with noise suppression, powered by Vonage Voice APIs, ensuring accurate speech detection in noisy field settings.
  • Remote expert collaboration via HD video calls, supported by Vonage Video and Quality on Demand APIs, improving first-time resolution rates even in congested networks.
  • Knowledge management and training support, including video archiving and AI-generated summaries that help onboard new technicians faster.

“In collaboration with C3 AI, we are redefining the future of field services by equipping technicians with reliable, mobile-first AI agents and dependable connectivity,” said Christophe Van de Weyer, President and Head of API at Vonage. “As a leader in network solutions, Vonage is driving the next generation of mission-critical, AI-driven enterprise applications. This partnership highlights the transformative potential of Quality on Demand and real-time network intelligence, setting new standards for trust, security, and innovation in enterprise solutions.”

Overall, this partnership signals a major step forward in AI-driven field service transformation, helping enterprises boost productivity, enhance safety, and deliver consistent service at scale.

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