Vendasta, a leading AI-powered customer acquisition and engagement platform, has officially rolled out Conversations AI, a next-generation AI receptionist designed to help small and medium-sized businesses (SMBs) streamline communication. This always-on solution enables businesses to handle phone calls, web chats, SMS, and WhatsApp messages in one unified place no additional staff required.

With 24/7 availability, Conversations AI instantly answers customer questions, books appointments, and qualifies leads, ensuring no opportunity slips through the cracks. By leveraging each business’s own data, it delivers accurate and consistent responses, creating seamless customer experiences while boosting lead conversion.

AI Authority Trend: Smart Communications Acquires Pendula for AI-Driven Customer Conversations

Key Features Driving Growth

Conversations AI brings together AI voice capabilities, web chat, SMS, and WhatsApp into a single shared inbox built for local business operations. Its standout features include:

  • 24/7 AI Receptionist: Manages calls, chats, SMS, and WhatsApp interactions anytime, capturing leads and scheduling appointments using business-specific information.
  • Instant Lead Engagement: Reach out to new inquiries within seconds—no matter the channel or language—helping you boost conversion rates and keep customers happy from the very first interaction.
  • Custom Integrations: Uses APIs to check inventory, schedule appointments, and retrieve order statuses in real time.
  • Unified Communication Hub: Brings together calls, texts, chats, and social messages in one place, making it easier for your team to follow up quickly and work together seamlessly.
  • CRM-Ready Lead Capture: Instantly saves contact info, conversation history, and key details right into Vendasta’s CRM so your team always has the full picture for smarter follow-ups.
  • Multi-Channel Presence: Stay connected with customers through voice, text, and chat during business hours and beyond ensuring a consistent experience no matter when or how they reach out.

Proven Impact for Early Adopters

Early users are already seeing impressive results. For example, Next Level Management and Consulting reported a significant drop in call volume for a retail client as Conversations AI handled complex inquiries, freeing staff to focus on in-store customers.

AI Authority Trend: Funnel Launches Insights: AI Call Scoring Turns Conversations into Operational Gold

Live 360 Marketing saw lead response times shrink from up to 48 hours to under 30 seconds. This boost translated into a 70% ROI increase, capturing every inquiry even after hours.

How Conversations AI Works

AI Receptionist: Answers calls with a friendly, human-like voice, captures contact details, books appointments, and sends out confirmations so you never miss a lead or a booking. It engages in real-time conversations across SMS, WhatsApp, web, and social platforms, integrates with business calendars, and uses uploaded documents and web content to answer questions accurately.

By consolidating all customer interactions into one inbox, Conversations AI ensures complete visibility, smooth handoffs between AI and human staff, and unmatched efficiency in customer engagement.

AI Authority Trend: JuicyChat.AI Launches NSFW AI Chatbot for Personalized Conversations

To share your insights, please write to us at sudipto@intentamplify.com