In a significant move to enhance customer experience through cutting-edge technology, transcosmos has launched “trans-AI Analytics,” a powerful generative AI-driven VoC (Voice of the Customer) insight solution in South Korea. This advanced platform leverages Large Language Model (LLM) technology to deliver precise, real-time analysis of customer interactions, enabling businesses to act swiftly on customer feedback.

By thoroughly analyzing support dialogue data, trans-AI Analytics extracts deep customer insights and crafts tailored reports based on each client’s unique service goals. Unlike traditional keyword-based tools, the solution comprehends the context and emotions in customer conversations, delivering a more accurate and nuanced understanding of user intent and sentiment.

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Moreover, the solution offers real-time alerts and performance monitoring features, empowering companies to proactively address service issues and avoid potential complaints. These capabilities not only enhance customer satisfaction but also streamline operations across contact centers.

trans-AI Analytics goes beyond surface-level insights. It enables businesses to explore customer satisfaction trends, analyze product or service performance, and detect emerging issues or system failures—all through automated, AI-powered analysis. This makes it especially valuable for interpreting complex customer reactions that are difficult to assess manually.

Additionally, trans-AI Analytics delivers in-depth Customer Satisfaction Score (CSAT) reports, allowing organizations to pinpoint and act on areas for improvement. By combining real-time alerts with data-rich feedback, the tool elevates both customer experience and service quality.

Backed by a team of approximately 10,000 professionals, transcosmos Korea supports over 350 clients through tailored BPO (Business Process Outsourcing) services across industries. These services range from IT and e-commerce to digital marketing, education consulting, and omnichannel support. By customizing solutions to individual client needs, transcosmos consistently drives cost optimization, operational efficiency, and improved customer satisfaction.

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As transcosmos continues to invest in AI innovation, the company aims to redefine how enterprises gather customer insights, improve responsiveness, and build forward-looking service strategies.

FAQs

1. What is a VoC insight solution and how does it benefit businesses?

A Voice of the Customer (VoC) insight solution captures, analyzes, and interprets customer feedback from various touchpoints. By understanding customer sentiment and needs, businesses can improve services, resolve issues proactively, and enhance customer loyalty.

2. How does generative AI analytics differ from traditional data analysis?

Generative AI analytics uses large language models to understand the full context of customer interactions—including emotions, tone, and intent. Unlike keyword-based tools, it provides deeper, more human-like insights and automates complex analysis tasks in real-time.

3. Can trans-AI Analytics be integrated into existing customer service platforms?

Absolutely! Trans-AI Analytics is built to work smoothly with the systems your contact center and customer service teams already use, so there’s no disruption—just better insights. Its real-time alert system and customizable reports make it adaptable to a wide range of business needs and platforms.

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