TechSee, a frontrunner in visual agentic AI, has just launched an innovative solution called Connectivity Guru, designed to revolutionize how Wi-Fi issues are diagnosed and resolved. This cutting-edge tool leverages TechSee’s proprietary Sophie AI technology to automate issue detection and resolution, providing real-time diagnostics and 3D heatmaps. The goal? To streamline Wi-Fi troubleshooting for enterprises, reduce operational costs, and enhance customer satisfaction.

In today’s tech-driven world, the average household is home to around 17 devices relying on Wi-Fi, yet many still grapple with frustrating dead zones and weak signals. Customers expect seamless connectivity, but troubleshooting can often feel like a daunting task. Traditional methods leave service teams struggling to diagnose problems beyond the router, leading to lengthy support calls and costly technician visits. Connectivity Guru aims to change that narrative by offering both consumers and service providers actionable insights that pinpoint issues quickly.

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“When Wi-Fi goes down, people don’t just lose internet access—they lose connection to their world,” said Eitan Cohen, CEO and Co-founder of TechSee. He emphasizes that reliable connectivity is essential. Unlike conventional AI solutions that merely respond to queries, Connectivity Guru proactively diagnoses issues, identifies the best fixes, and guides users through each step of the resolution process. By visualizing interference or signal degradation, it provides clear guidance that empowers users to solve their connectivity problems efficiently.

The tool generates real-time 3D heatmaps of a customer’s environment, identifying weak signals and other performance-degrading issues. This feature allows users to see exactly what’s affecting their Wi-Fi, whether it’s interference from appliances or obstacles like walls. By offering visual guidance on how to rectify these issues, Connectivity Guru significantly reduces the need for technician dispatches.

For telecom providers and home security companies, this means accelerating onboarding processes, reducing support tickets, and ultimately cutting operational costs—all while improving customer experiences. Early adopters of the technology have reported fewer technician visits, higher first-call resolution rates, and improved customer satisfaction.

“This is a fundamental shift in how Wi-Fi connectivity is guaranteed at scale,” Cohen added. “When you can visually demonstrate why a customer’s streaming video keeps buffering or why their smart devices disconnect unexpectedly, you turn frustration into understanding.”

Connectivity Guru will be showcased at the upcoming Mobile World Congress (MWC) in Barcelona from March 3–6, 2025.

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FAQs

1. What is Connectivity Guru?

Connectivity Guru is an innovative AI-powered solution by TechSee that automates Wi-Fi troubleshooting. It uses real-time diagnostics and 3D heatmaps to help identify and resolve connectivity issues quickly and efficiently.

2. How does Connectivity Guru improve the troubleshooting process?

By providing visual insights into a customer’s environment, Connectivity Guru allows users to see exactly where problems lie—such as interference from appliances or weak signals—enabling faster resolutions without needing technician visits.

3. Who can benefit from using Connectivity Guru?

Telecom providers, home security companies, smart home device manufacturers, and consumers can all benefit from Connectivity Guru. It helps businesses reduce operational costs while enhancing customer satisfaction through quicker problem resolution.

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