SymphonyAI, a global leader in Vertical AI platforms, unveiled the next generation of CINDE Merchandising Agents, introducing a groundbreaking suite of AI-powered tools designed to embed agentic intelligence directly into weekly, promotional, launch, and reset workflows. These advanced agents empower retailers to make faster, data-driven decisions, transforming merchandising from reactive analysis to proactive margin optimization.

“SymphonyAI’s CINDE Merchandising Agents enable retailers to act on real-time, margin-driving insights transforming merchandising decisions from reactive to proactive, powered by Microsoft Foundry,” said Manish Choudhary, President, SymphonyAI Retail.

AI Authority Trend: SymphonyAI Partners with Gusto to Deliver AI Financial Protection for SMBs

Purpose-built for merchants, CINDE Merchandising Agents provide autonomous, role-specific intelligence that directly impacts in-store profitability. The platform includes:

  • Merchant Planner – Offers weekly sales insights and highlights margin opportunities.
  • Promo Coach – Identifies causal drivers and optimizes promotional effectiveness.
  • Launch Analyst – Detects early signals for new product success and necessary adjustments.
  • Reset Advisor – Evaluates post-reset outcomes and recommends actionable next steps.

Leveraging Microsoft Foundry, SymphonyAI builds context-aware agents that continuously analyze performance, pinpoint causal drivers, and recommend prioritized actions at every stage of merchandising.

Traditionally, retail merchandising suffers from delayed responses due to manual analysis and cross-tool interpretation. Even retailers with sophisticated BI systems often face lag, causing margin loss across weekly reviews, promotional evaluations, new item launches, and post-reset assessments. CINDE Merchandising Agents eliminate this gap by delivering real-time decision-making aligned to the merchandising lifecycle. These agents detect emerging issues, uncover root causes, and automatically suggest the next best actions without waiting for manual data consolidation.

The impact is immediate. For example, a regional grocery chain experienced a decline in dairy sales. While internal reporting attributed it to competitive pricing, the Merchant Planner agent identified the actual cause within hours: Greek yogurt had been moved off eye-level in select stores during a planogram change. The agent recommended restoring optimal placement, allowing the retailer to recover margin the following week rather than losing another sales cycle.

AI Authority Trend: SymphonyAI Expands Industrial AI with IRIS Forge Application Platform

Executive Insights

“With CINDE Merchandising Agents, retailers are no longer reacting to what happened last week they’re making profitable decisions while the week is still unfolding,” said Manish Choudhary, President of Retail, SymphonyAI. “This is next-generation merchandising intelligence. Retailers don’t want AI pilots; they want measurable ROI. These agents work exactly the way merchants work weekly, promo-driven, launch-driven, and reset-driven and they help teams catch margin impacts earlier, act faster, and drive consistent execution across every store.”

“Merchandising is where retail margin is won or lost week by week and store by store,” added Kumar Abhimanyu, SVP of Strategic Partnerships, SymphonyAI. “With CINDE Merchandising Agents built on Microsoft Foundry, we’re bringing Agentic AI directly into the real decisions merchants make every week. Instead of waiting days to understand what happened, teams can see what’s changing, understand why, and act immediately. That’s what delivering a true Return on Intelligence looks like turning insight into profitable action faster and more consistently across the entire merchandising cycle.”

“Retailers are looking for AI that delivers a true return on intelligence systems that move beyond pilots and act as real margin multipliers,” said Keith Mercier, Vice President, Worldwide Retail and Consumer Goods Industries, Microsoft Corp. “SymphonyAI’s merchandising agents, built on Microsoft Foundry AI, bring that vision to life. By aligning intelligence to the rhythm of weekly retail decisions, they help merchants identify margin opportunities earlier and turn insight into profitable action.”

AI Authority Trend: SymphonyAI Unveils Sensa Risk Intelligence to Transform Financial Compliance with AI

To share your insights, please write to us at info@intentamplify.com