SuccessKPI, a leading provider of Generative AI-powered Workforce Engagement Management (WEM) solutions, has officially launched its offerings in the new AI Agents and Tools category of AWS Marketplace. This move enables customers to easily discover, purchase, and deploy SuccessKPI’s next-generation AI agent solutions directly through their AWS accounts, streamlining agent and agentic workflow development.
By leveraging SuccessKPI, organizations can unify workforce engagement operations, break down silos across complex systems, and move beyond passive analytics. The platform applies contextual intelligence across all WEM activities and triggers automated, guided actions, allowing businesses to enhance customer experience (CX), empower employees, and accelerate measurable outcomes.
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“By offering SuccessKPI in AWS Marketplace, we are providing customers with a streamlined way to access our Gen-AI powered Workforce Engagement Management solutions, helping them buy and deploy agent solutions faster and more efficiently,” said Dave Rennyson, CEO and Co-Founder of SuccessKPI. “Our customers in industries such as healthcare, financial services, and retail are already using these capabilities to break down silos, empower agents, supervisors, and executives, and deliver measurable CX outcomes demonstrating the real-world value of Gen-AI powered WEM.”
SuccessKPI delivers key capabilities including topic mining, deep prompts, automated call summaries, real-time agent assistance, and auto-QM scoring. These features help organizations uncover CX drivers, accelerate coaching, streamline workflows, and perform consistent, automated performance assessments covering 100% of interactions.
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The company’s AWS Marketplace offerings include:
- SuccessKPI Contact Center Intelligence – A SaaS analytics platform for CCaaS performance management, unifying data, surfacing insights, and enabling AI-driven guided actions.
- Contact Center Analytics for Amazon Connect – A SaaS-native solution offering real-time and historical reporting, speech and text analytics, quality monitoring, workforce management, and enterprise-grade compliance.
- Contact Center Builder – An AWS-native wizard that configures and launches Amazon Connect-powered contact centers in hours, reducing technical complexity and accelerating time-to-value.
- Speech & Text Analytics – Provides conversation intelligence in over 100 languages, detects sentiment, discovers topics, and integrates insights with BI data for smarter CX decisions.
By listing its solutions in AWS Marketplace, SuccessKPI allows customers to accelerate procurement, reduce vendor evaluation cycles, and simplify licensing and payment management through centralized AWS accounts. Built on AWS, SuccessKPI meets enterprise security and compliance standards, including PCI, SOC II, ISO27001, GDPR, and FedRAMP, ensuring seamless integration with Amazon Connect and other AWS services while supporting flexible cloud deployments.
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