ServiceNow, a leader in AI-driven business transformation, has signed a definitive agreement to acquire Moveworks, a cutting-edge AI assistant and enterprise search technology provider. This strategic move will expand ServiceNow’s AI capabilities, delivering enhanced automation and AI-driven experiences for employees across all business functions.

Key Insights from the Acquisition

The combination of ServiceNow’s agentic AI and automation with Moveworks’ intuitive AI-first experience will redefine how businesses harness AI. With thousands of AI agents already deployed, ServiceNow is poised to accelerate enterprise adoption across crucial growth areas, including customer relationship management (CRM).

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Amit Zavery, President, COO, and Chief Product Officer at ServiceNow, expressed excitement about the impact of acquiring Moveworks: “This marks another major leap in AI-powered business transformation. By combining Moveworks’ talented team and AI-first experience with ServiceNow’s powerful workflow automation, we’re set to accelerate enterprise-wide AI adoption and drive game-changing outcomes for both employees and customers.”

How This Acquisition Benefits Businesses

ServiceNow and Moveworks aim to create a universal AI assistant that streamlines work, enhances productivity, and provides employees with fast, AI-driven answers to requests. Many Moveworks customers already use ServiceNow as a core system of action, ensuring a seamless integration that simplifies enterprise AI adoption.

  • Faster Employee Support: Moveworks’ AI assistant automates responses to HR, IT, finance, and sales queries, reducing manual work.
  • AI-Powered Sales and Customer Service: The AI assistant offers real-time insights on account details, contract renewals, and customer support issues, allowing teams to act proactively.
  • Seamless HR and Recruitment Processes: Employees can search for open positions, refer candidates, and receive interview question suggestions, improving hiring efficiency.

Unifying AI Agents for Maximum Impact

ServiceNow’s AI agent orchestration capabilities will play a pivotal role in coordinating AI agents across HR, IT, finance, and CRM, ensuring they work harmoniously across systems and departments.

With nearly 1,000 AI customers and over $200 million in annual contract value (ACV) for its Pro Plus AI solution, ServiceNow is rapidly scaling AI adoption. Moveworks has also seen exceptional traction, with its AI assistant reaching nearly 5 million employees in just 18 months. Together, the companies will set a new industry standard for AI-powered business solutions.

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A Future of AI-Driven Business Transformation

This acquisition aligns with ServiceNow’s long-term AI strategy, reinforcing its leadership in enterprise automation and AI-driven workflows. The company plans to further integrate AI capabilities into CRM, customer service, and employee experience platforms, ensuring a unified experience for businesses.

By combining Moveworks’ AI-driven automation with ServiceNow’s robust AI platform, this acquisition will drive AI adoption across organizations, enhance efficiency, and redefine employee engagement.

FAQs

1. How will the Moveworks acquisition enhance ServiceNow’s AI capabilities?

Moveworks’ AI assistant and enterprise search technology will complement ServiceNow’s AI-driven workflow automation, making AI-powered support faster and more intuitive for employees.

2. How will this acquisition improve enterprise productivity?

The integration will provide employees with instant AI-powered assistance, automating tasks in HR, finance, IT, and sales, reducing response times, and increasing efficiency.

3. What does this mean for ServiceNow and Moveworks’ existing customers?

Current customers of both platforms can expect seamless integration, improved AI-powered self-service capabilities, and enhanced automation across their organizations.

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