ServiceNow, the AI control tower for business reinvention, has announced a strategic collaboration with Anthropic to deeply embed Claude AI models into core ServiceNow workflows. Through this partnership, both companies aim to accelerate enterprise application development and transform mission-critical business processes across industries such as healthcare and life sciences.
At the heart of this collaboration, Anthropic’s Claude has become the default model powering ServiceNow Build Agent. As a result, developers of all experience levels from professional engineers to citizen developers can now build, deploy, and scale agentic workflows with ease. These workflows are designed to reason, act, and execute autonomously, helping organizations move faster from idea to execution.
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Importantly, ServiceNow is already seeing tangible internal benefits. The company has deployed Claude across more than 29,000 employees to enhance sales preparation and engineering productivity. Early outcomes indicate up to a 95% reduction in sales preparation time, while the rollout of Claude Code is enabling technical teams to streamline development, debugging, and automation tasks.
“ServiceNow with Anthropic is turning intelligence into action through AI-native workflows for the world’s largest enterprises,” said Bill McDermott, chairman and CEO of ServiceNow.
As enterprises increasingly operationalize AI across departments, governance and visibility have become critical. To address this need, ServiceNow provides enterprises with access to Claude through the ServiceNow AI Control Tower. This unified platform ensures consistent controls, usage monitoring, and compliance, allowing organizations to scale AI responsibly from a single system of record.
“ServiceNow with Anthropic is turning intelligence into action through AI-native workflows for the world’s largest enterprises,” said Bill McDermott, chairman and CEO of ServiceNow. “This partnership is about reimagining how work gets done. It puts the power to build, deploy, and scale mission-critical applications into the hands of every person, in every industry, at every level. Together, we are proving that deeply integrated platforms with an open ecosystem are how the future is built.”
From Anthropic’s perspective, the collaboration reflects a broader shift in how enterprises should approach AI adoption. Rather than treating AI as an occasional add-on, the partnership focuses on embedding intelligence directly into everyday work.
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“A common error enterprises make with AI is to treat it as a kind of ‘bolt on’ tool that you access now and then. But the way to get much better results is to make AI an integral part of how you get work done woven into the whole range of things workers do every day. That’s where you actually start to see what these systems can do, and it’s what we’re doing in our partnership with ServiceNow,” said Dario Amodei, CEO and co-founder of Anthropic.
Looking ahead, the collaboration is expected to deliver significant customer value. By integrating Claude within the ServiceNow AI Platform, enterprises can accelerate application development, reduce implementation timelines by up to 50%, and rapidly adopt purpose-built industry solutions. In healthcare and life sciences, for example, agentic workflows powered by Claude can support research analysis and claims authorization, potentially reducing processing times from days to hours while lowering costs.
Overall, by aligning advanced AI reasoning with enterprise-grade governance, ServiceNow and Anthropic are helping organizations move AI from intent to execution unlocking productivity gains not only for customers, but also across ServiceNow’s own global workforce.
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