RingCentral, Inc., a global leader in AI-powered business communications, has launched a comprehensive agentic voice AI suite that includes AI Receptionist (AIR), AI Virtual Assistant (AVA), and AI Conversation Expert (ACE). This innovative suite reimagines every stage of customer communication before, during, and after a conversation to create seamless and intelligent engagement experiences.
To begin with, AIR operates before the conversation starts, ensuring businesses never miss a call or potential lead. It features enhanced appointment scheduling, automated lead capture, and smooth contextual handovers to human agents. During live interactions, AVA steps in to provide real-time assistance through automation, context-driven insights, and actionable recommendations. Finally, ACE maximizes post-conversation value by extracting insights, identifying trends, and suggesting actions that enhance performance across voice, video, and messaging channels.
AI Authority Trend: Intelligent Voice AI Launches Next-Gen Automation Agents with Evolve Methodology
“For over two decades, RingCentral has delivered reliable, secure, global voice communications backed by hundreds of millions in annual R&D. That foundation uniquely positions us to lead the future of Agentic Voice AI,” said Vlad Shmunis, Founder, Chairman, and CEO of RingCentral. “With AIR, AVA, and ACE, we’re building an ecosystem of agentic intelligence that powers every phase of the conversation before, during, and after. AIR opens the door, AVA drives the interaction, and ACE connects the dots.”
Industry experts believe this launch marks a pivotal moment for the evolution of voice technology. Zeus Kerravala, Principal Analyst at ZK Research, remarked, “Voice is having its renaissance moment and RingCentral is leading the charge. This isn’t about replacing people; it’s about elevating how we communicate and RingCentral is showing the world what that future looks like.”
AIR, acting as the “front door” of intelligent customer engagement, serves as an autonomous voice AI agent that operates 24/7. It understands customer intent, handles routine queries, captures leads, and seamlessly transfers calls to human agents with complete context. New capabilities like CRM-integrated lead capture, contextual handovers, advanced appointment scheduling, and deployment support for SIP-based phone systems enhance its flexibility.
AI Authority Trend: Telnyx Deploys GPUs in Sydney to Power Low-Latency Voice AI in APAC
Brian Tucker, Chief Digital Officer at Televero Health, praised its performance, saying, “Using RingCentral’s AI Receptionist, the results are undeniable. We saw our monthly appointments increase 14% in the first 4 months, an increase in monthly revenue of over $200,000.”
Meanwhile, AVA acts as a real-time AI assistant, summarizing calls and meetings, composing and translating messages, and adapting dynamically to users’ workflows. Kira Makagon, President & COO at RingCentral, noted, “AVA is your personal virtual assistant that enables you to work smarter, faster, and more efficiently.”
Lastly, ACE transforms voice data into actionable insights by combining advanced analytics with natural language interaction. It offers executive-level summaries, root-cause analyses, and conversational intelligence through its “Ask ACE” interface. Zach Jecklin, CIO at Echo Global Logistics, shared, “We used to have call data. Now, we have business intelligence. It’s that simple.”
Through this agentic voice AI suite, RingCentral reinforces its commitment to revolutionizing enterprise communications and helping businesses harness the full potential of voice-powered intelligence.
AI Authority Trend: Tata Communications Unveils Voice AI Platform to Transform Customer Engagement
To share your insights, please write to us at info@intentamplify.com
