The Real Brokerage Inc. has taken a significant leap forward with its AI innovation, announcing the next evolution of Leo CoPilot, the company’s agent-centric generative AI platform. The latest upgrade introduces voice-first capabilities and enhanced broker and operations support intelligence, offering real-time, context-aware assistance across its digital ecosystem.
Launched in 2023 as the real estate industry’s first AI assistant, Leo CoPilot is now designed to provide instant, accurate, and personalized responses to agents’ day-to-day queries, streamlining how they work and communicate.
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“By combining voice, compliance logic and real-time operational knowledge, Leo helps agents make better decisions faster. Whether they’re in the car, in a client meeting or preparing a transaction, Leo adapts to how agents work,” said Pritesh Damani, Chief Technology Officer at Real.
Tamir Poleg, Chairman and CEO of Real, emphasized how deeply integrated Leo is within the company’s proprietary technology. “Because Leo is built natively inside our proprietary end-to-end transaction platform, we’re able to deliver AI insights in a way no other brokerage can. That gives us the power to innovate faster, adapt more precisely to agent needs and deliver more value to both agents and their clients,” he stated. “These innovations provide agents with on-demand, voice-enabled guidance ranging from compliance matters to quick, in-the-moment questions between showings. It’s a game-changer for productivity and support.”
The next-generation Leo CoPilot blends compliance, marketing, and platform intelligence into a unified, context-driven experience. Agents can now use either voice or text to interact naturally with Leo enabling them to retrieve information, complete transactions, or get instant support at any time and from any location.
Key enhancements include:
- Voice Mode Integration: Agents can now use voice commands throughout Leo CoPilot for effortless, hands-free assistance.
- Context-Aware Responses: Leo delivers answers tailored to local compliance rules, platform data, and the latest Real documentation.
- Proactive Learning: The AI continuously evolves by analyzing anonymized agent queries and collaborating with brokers to refine accuracy.
Real’s technology team analyzed tens of thousands of anonymized agent questions from its proprietary transaction management platform, reZEN. These insights helped the company develop validated, market-specific responses that better reflect real-world scenarios.
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Beyond speed, Leo now brings emotional intelligence into the mix. The system detects signs of frustration or confusion and seamlessly escalates issues to human brokers, ensuring that agents always feel supported and heard.
Unlike typical chatbots or external AI add-ons, Real’s proprietary AI infrastructure allows Leo to personalize responses based on user behavior and regional market context while maintaining secure data access. This unique design accelerates innovation and delivers solutions purpose-built for real estate professionals.
Furthermore, Real stands apart as the only brokerage offering a fully integrated AI ecosystem for both agents and consumers. While Leo CoPilot supports agents behind the scenes, its counterpart, HeyLeo, engages directly with homebuyers, enhancing the overall client experience.
The company has already begun rolling out Leo’s new voice-first capabilities to its network of agents. Over the coming months, Real plans to introduce additional workflows, extend compliance features, and roll out continuous broker-validated updates ensuring that Leo CoPilot remains at the forefront of real estate AI innovation.
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