PolyAI, a leading enterprise conversational AI company, has strengthened its position in the global AI landscape after raising $86 million in Series D funding. The round was co-led by Georgian, Hedosophia, and Khosla Ventures, while drawing strong participation from additional investors such as NVentures, NVIDIA’s venture capital arm, the British Business Bank, Citi Ventures, Squarepoint Ventures, Sands Capital, Zendesk Ventures, and Point72 Ventures. This latest investment marks a significant milestone as PolyAI continues to redefine how large organizations communicate with customers at scale.

With this round, PolyAI has surpassed $200M in total funding. The company plans to use this capital to advance its mission of delivering helpful, human-like conversations that reshape enterprise customer engagement. Today, PolyAI supports more than 100 enterprise customers, powering over 2,000 live deployments across 45 languages and operating in more than 25 countries. As a result, enterprises across the globe are increasingly relying on PolyAI to deliver consistent, natural interactions across diverse customer touchpoints.

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Moreover, independent research validates the business impact of PolyAI’s technology. A Forrester Total Economic Impact study found that PolyAI customers saw an impressive 391% return on their investment. The study also highlighted average savings of $10.3 million per customer, along with improved customer and employee experiences, stronger operational insights, and meaningful profit growth. These findings underscore the tangible value that conversational AI can deliver when deployed effectively at enterprise scale.

At the same time, PolyAI’s agentic AI solutions are already transforming workforce dynamics. PolyAI’s AI agents are now handling the workload of over 1,000 full-time employees across a range of industries. PolyAI works with customers across financial services, healthcare, hospitality, insurance, energy, and retail, partnering with well-known brands such as Marriott, Caesars Entertainment, PG&E, UniCredit, and Foot Locker. Collectively, PolyAI estimates that its AI agents generate approximately $1 billion in total value each year for its customer base.

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“PolyAI started with a simple idea: enterprises should sound human,” said Nikola Mrkšić, CEO and Co-Founder of PolyAI. “We turned that idea into reality, and it led to something far greater: the emergence of the agentic enterprise. This is a living, breathing system that understands what your customers, employees, and AI agents are doing in real time and helps them all succeed together. Like seeing a single drop of water and fixing a leak before it bursts, the agentic enterprise can detect and respond to problems and opportunities before human agents even know they exist. We’re building this future with the world’s leading enterprises, where our AI helps millions of customers every day.”

Industry investors also see customer service evolving from a cost burden into a strategic growth driver. Emily Walsh, Lead Investor at Georgian and a long-term PolyAI backer, emphasized this shift. “For the world’s largest brands, customer service is no longer just a cost center, it’s a massive opportunity for value creation. PolyAI’s ability to deploy lifelike voice agents at enterprise scale unlocks significant savings and revenue. We believe that PolyAI is building the category-defining platform for customer service in the AI era, and we’re excited to co-lead this round.”

Looking ahead, PolyAI will channel the new funding into further development of its proprietary Agent Studio platform while expanding its go-to-market initiatives. Ultimately, the company aims to help more global enterprises transition toward an agentic future, where intelligent AI agents proactively enhance customer experiences and operational efficiency at scale.

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