SoundHound AI, Inc., a global leader in voice artificial intelligence, has teamed up with Peter Piper Pizza to transform how guests place phone orders. Through this innovative collaboration, customers can now order for pick-up by simply speaking to a conversational voice AI agent, offering a faster and more convenient experience.

Now fully operational across all Peter Piper Pizza locations in Arizona and Albuquerque, NM, the system ensures every call gets answered even during peak hours. As a result, guests experience no hold times, while restaurant staff can stay focused on preparing meals and enhancing in-store service.

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Plus, this advanced voice AI knows the entire Peter Piper Pizza menu inside and out. From their signature handcrafted pizzas and bold-flavored wings to desserts and family meal deals, customers can order naturally without navigating complicated phone menus or waiting for staff availability.

Genaro Perez, Chief Marketing Officer at Peter Piper Pizza, emphasized the importance of combining quality with convenience: “With families managing hectic schedules, fast and reliable ordering is essential. Our AI-powered voice ordering system delivers that making it easier than ever to enjoy the food they love, just by speaking naturally.”

In time for summer, guests can now quickly order seasonal favorites like Cheddar Dippers and the Family Mix Deal, which are perfect for on-the-go family meals. Not only does the voice AI handle orders, but it also answers common inquiries, including store hours, party packages, and allergen information creating a complete, seamless guest experience.

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James Hom, Chief Product Officer at SoundHound AI, said he’s thrilled about the launch: “Peter Piper Pizza is using conversational AI for restaurants to truly elevate customer service. We’re proud to provide a solution that delivers both speed and intelligence.”

FAQs

1. What is voice AI ordering, and how does it work?

Voice AI ordering works by using natural language processing (NLP) to understand and respond just like a real conversation. Customers simply speak their orders, and the AI agent processes the request in real time.

2. Why are restaurants using conversational AI?

Restaurants are adopting conversational AI to improve order accuracy, reduce staff workload, and ensure every call is answered even during rush hours.

3. Can voice AI handle complex menu items and special requests?

Yes. Advanced voice AI agents are trained on full menus and can understand modifiers, combo deals, and even answer FAQs like allergen details or store timings.

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