Pendo, the world’s first software experience management platform, announced Pendo Agent Analytics, a first-of-its-kind solution that gives companies visibility into how AI agents are performing. 

Companies can leverage Pendo Agent Analytics in two powerful ways: To measure the performance of their digital workers like they would their employees and to measure adoption of their agentic software like they would their SaaS applications.

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As agents join org charts and product roadmaps across the enterprise, companies require systems to understand how agents work and to optimize their performance. IT teams need confidence that agents will act in compliance and improve productivity, and R&D teams must ensure that agents drive business outcomes for customers. According to the Forrester report Agentic AI Agents Are A Rare Sighting: “We need transparency, data security and protection, controls and guardrails, and advanced monitoring before we see broad adoption of agentic systems.”

Pendo Agent Analytics supports these functions with metrics and reports that track homegrown and third-party agent behavior alongside usage of traditional software. With Pendo Agent Analytics, companies can answer questions like: “Are people using my agents and how frequently?” What prompts are they using?” “What do users do on my platform after an AI interaction?” And ultimately, “Is this agent delivering value?”

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Pendo Agent Analytics includes functionality that:

  • Tracks user behavior across agents and traditional software to understand how workflows are changing;
  • Provides insight into what people do before and after they interact with an agent;
  • Analyzes conversations with agents to determine prompt trends;
  • Highlights non-compliant behavior;
  • Maps agent usage to task completion, helping companies measure the ROI of agentic AI; and
  • Ensures safety, trust, and governance at every step – so companies can innovate confidently, knowing they have enterprise-grade monitoring and controls in place.

“The shift to intelligent software is happening faster than we could ever imagine, and enterprises are faced with improving their SaaS applications, while accelerating agent and AI innovation,” said Todd Olson, CEO and co-founder of Pendo. “I’m proud that we are supporting customers wherever they are on their transformation journey.”

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Source – PR Newswire

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