PCI Pal has officially launched its Fraud Management Suite, marking a strategic move to tackle the growing threat of card-not-present (CNP) fraud. The rollout begins with AI-powered risk scoring, delivering real-time fraud insights to agents and AI bots before any payment is processed. This innovation empowers businesses to reduce chargebacks and revenue loss   all while maintaining a seamless customer experience.

As CNP fraud continues to surge, especially across voice-based channels, PCI Pal addresses a critical gap that traditional e-commerce tools like 3D Secure and biometric authentication have yet to fully bridge. By combining advanced security with ease of use, the company positions itself as a leader in modern fraud prevention for contact centers.

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“AI is changing the game when it comes to security—not just helping us catch fraud, but actually staying a step ahead of it,” said Mufti Monim, CTO of PCI Pal.

The Fraud Management Suite offers a robust set of capabilities that contact centers can immediately benefit from. These include:

  • AI-driven real-time risk scoring, developed in collaboration with Telesign, a Proximus Group company
  • Adaptive authentication mechanisms such as 3D Secure and biometric wallet support
  • Comprehensive analytics and chargeback defense tools

Alessandro Dalla Volta, VP of Product at PCI Pal, highlighted where the platform is headed and the bigger vision behind it: “This is only the start of a multi-product journey aimed at creating real, long-term value,” he said. By integrating risk scoring into our Secure Payments Suite via a user-friendly interface and single API, we’re empowering agents and bots alike to spot fraud faster and authenticate users more effectively.”

Looking ahead, PCI Pal sees a future where an intelligent, scalable platform brings together fraud prevention, compliance, and customer experience all working seamlessly as one. With this launch, the company takes a critical first step toward revolutionizing AI-powered fraud detection in today’s contact center landscape.

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FAQs

1. What is AI-powered fraud detection and how does it work?

AI-powered fraud detection uses machine learning algorithms to analyze transaction patterns, detect anomalies, and assign risk scores in real time. This helps businesses identify and prevent fraudulent activity before it causes financial damage.

2. Why is CNP fraud prevention important for contact centers?

CNP fraud, especially over voice channels, is increasingly exploited by cybercriminals. Without visible authentication methods, contact centers are vulnerable. Effective CNP fraud prevention tools   like real-time risk scoring and biometric authentication   are essential to protect revenue and customer trust.

3. How does PCI Pal’s Fraud Management Suite benefit enterprises?

PCI Pal’s suite offers proactive fraud detection, adaptive authentication, and integrated analytics, all within an easy-to-use platform. It minimizes chargebacks, improves customer experience, and helps organizations stay compliant  all without adding friction to the payment process.

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