LogicMonitor, the AI-first hybrid observability platform, has unveiled major enhancements to its LM Envision platform. The updates feature expanded AI innovation with Edwin AI, the launch of LM Uptime and Dynamic Service Insights, upcoming support for Oracle Cloud Infrastructure (OCI), and a new pricing model designed to simplify adoption while scaling with customer needs. Together, these innovations empower enterprises to prevent costly outages, maintain service-level reliability, and accelerate resolution across increasingly complex hybrid environments.
With the latest upgrade, Edwin AI delivers predictive resilience at scale. Customers have already reported impressive results, including reducing alert noise by more than 80% and cutting incidents by up to 67%. Many organizations notice measurable improvements within the first hour as the system begins automating the initial steps of remediation. As a result, IT teams can shift from reactive firefighting to proactive resilience, safeguarding uptime and redirecting resources toward innovation.
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“IT leaders are overwhelmed by alert fatigue, rising complexity and outdated, reactive operations,” said Christina Kosmowski, CEO of LogicMonitor. “That model no longer works. With Edwin AI and our new service-level intelligence, we are giving teams the foresight to anticipate issues, prevent disruptions and keep their businesses running predictably and resiliently. In a world where downtime can cost millions an hour, proactive IT is not just smart, it is a business imperative.”
Customers echo the benefits of this AI-driven approach. “Edwin AI is a trusted member of our team, always on and relentlessly reliable,” said Saba Maroun, Chief Customer Services Officer at Nexon Asia Pacific. “Edwin AI has taken hours off our weekly workload and empowered us to make smarter, faster decisions with confidence.”
Beyond AI capabilities, the general availability of LM Uptime and Dynamic Service Insights extends observability from infrastructure to business services. This end-to-end clarity enables IT leaders to identify potential issues early, maintain SLAs, and protect customer experience across on-premises, cloud, and edge systems. It also allows IT operations teams to better communicate the business impact of their work.
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Looking ahead, Oracle Cloud Infrastructure (OCI) monitoring will go live in October. This addition expands LogicMonitor’s multi-cloud coverage, unifying visibility across AWS, Azure, GCP, and now OCI. By consolidating monitoring under one platform, enterprises can eliminate tool sprawl and achieve a holistic view of all workloads.
To make adoption easier, LogicMonitor is also rolling out a flexible pricing model built around Hybrid Units, with three tiers: Essentials, Advanced, and Signature. This simplified structure provides customers with a predictable way to scale observability across devices, cloud instances, wireless, and PaaS resources.
“Observability is no longer optional. It is the foundation of resilient, efficient and sustainable digital infrastructure,” said Garth Fort, Chief Product Officer at LogicMonitor. “With expanded service intelligence and predictable, simplified pricing, we are helping enterprises unify visibility, accelerate resolution and scale observability without unnecessary complexity. This positions our customers to thrive in the AI era.”
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