Liberate, a top-tier provider of conversational Voice AI for insurance, has formed a powerful strategic alliance with Zywave to revolutionize the insurance quoting process. Through this collaboration, Zywave’s TurboRater users will soon harness Liberate’s industry-leading Voice AI to deliver real-time personal insurance quotes, accessible 24/7 in all 50 states.
Notably, this service isn’t limited to English. Customers will be able to receive quotes in Spanish and over 100 additional languages, significantly expanding accessibility and enhancing the user experience.
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According to Amrish Singh, CEO and co-founder of Liberate, “Zywave leads the way in digital quoting solutions across the insurance landscape. This integration will supercharge how insurers connect with customers, offering faster, multilingual responses while streamlining workflows.” He further emphasized that the collaboration highlights what can be achieved when innovative, future-focused companies unite to reshape traditional systems.
In support of this, Sherrie Clevenger, Vice President of Product Management at Zywave, remarked, “By connecting TurboRater with Liberate’s Voice AI, we’re delivering a highly efficient quoting process. This not only saves insurers time and operational costs but also ensures that policyholders receive instant support, day or night.”
Why This Partnership Matters for the Insurance Industry
With the rise of AI-driven customer service solutions, this partnership marks a significant leap forward. As customer expectations evolve, tools like Voice AI in insurance quoting provide a competitive edge offering 24/7 responsiveness, multilingual support, and automation that frees up agents to focus on complex customer needs.
In conclusion, this integration stands to benefit both insurers and consumers by creating a more agile, responsive, and accessible quoting experience across the country.
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FAQs
1. What is Voice AI in Insurance?
Voice AI in insurance refers to artificial intelligence technology that understands and responds to spoken language. It allows customers to interact with insurance services through voice-based systems automating tasks like getting quotes, checking policy status, or filing claims.
2. How does Conversational AI improve insurance quoting?
Conversational AI streamlines the quoting process by offering instant, 24/7 responses, reducing the need for human intervention. It can answer questions, compare policies, and deliver quotes quickly and accurately all through natural language conversations.
3. Is multilingual Voice AI available for all insurance services?
While not all providers offer this yet, platforms like Liberate are leading the charge by enabling multilingual quoting capabilities in over 100 languages making insurance services more inclusive and customer-friendly.
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