Kyndryl, a global leader in mission-critical enterprise technology services, has unveiled a powerful new capability designed to help organizations scale agentic AI workflows in complex and highly regulated environments. With this innovation, enterprises can now adopt autonomous AI agents with stronger governance, improved compliance, and greater operational trust.

As businesses increasingly explore agentic AI to streamline operations and accelerate decision-making, many face significant barriers. In particular, security, regulatory compliance, and lack of control often prevent enterprises from deploying AI agents at scale. In fact, nearly one-third of customers (31%) identify regulatory or compliance concerns as the biggest obstacle limiting their ability to expand recent technology investments.

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To address these challenges, Kyndryl introduced its policy as code capability, which converts organizational rules, regulatory mandates, and operational controls into machine-readable policies. These policies directly govern how agentic AI workflows execute, ensuring outcomes remain consistent, auditable, and trustworthy.

Moreover, this approach helps enterprises define clear operational boundaries so that AI agents perform only explainable and reviewable actions. As a result, organizations can reduce costs, eliminate errors, and accelerate workflows while maintaining strict compliance standards.

“Kyndryl’s policy as code capability overcomes limitations of conventional AI agent controls and provides the structure customers need as they adopt agentic AI solutions,” said Ismail Amla, Senior Vice President, Kyndryl Consult. “By embedding and codifying business and regulatory requirements directly into AI agent operations, we can help customers execute AI workflow that is governed, transparent, explainable, and aligned with their organizational requirements.”

This capability forms a core component of the Kyndryl Agentic AI Framework, acting as a logical enforcement layer that dynamically governs how AI agents interact, operate, and execute tasks across enterprise systems. Notably, Kyndryl’s governance expertise is backed by decades of experience managing complex IT environments and overseeing nearly 190 million automations each month.

Additionally, Kyndryl’s structured policy-driven approach strengthens AI explainability and reduces unexpected behaviors in production environments, which is essential for industries where predictability is critical.

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Key Benefits of Policy-Governed Agentic Workflows

Kyndryl’s solution introduces several differentiated governance features, including:

  • Deterministic execution: Agents perform only actions allowed under predefined policies, lowering operational risk.
  • Hallucination impact prevention: Guardrails block unauthorized or unpredictable actions, minimizing disruptions.
  • Audit-by-design transparency: Every decision and action is logged, supporting oversight and compliance.
  • Human supervision: Enterprises can monitor workflows through dashboards, ensuring consistent outcomes.

With these capabilities, Kyndryl enables safe deployment of autonomous agents in sectors such as financial services, public operations, supply chains, and other mission-critical domains.

Ultimately, Kyndryl aims to help enterprises confidently design, implement, and operate agentic AI solutions governed by enterprise-grade oversight and compliance controls.

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