Jobber, a top home service software company, has introduced Receptionist an AI assistant that makes sure busy service pros never miss a customer call or message. Designed to handle both phone and text communications, Receptionist offers small businesses round-the-clock, professional support so homeowners always receive timely responses.

Industry research highlights the importance of responsiveness, revealing that 96% of home service consumers base their purchasing decisions on response time. Jobber’s Receptionist directly addresses this challenge by allowing service pros to deliver consistent, reliable customer service without being tied to their phones all day. So far, the AI assistant has already managed more than 200,000 customer conversations for participating businesses.

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Sam Pillar, CEO and co-founder of Jobber, emphasized the product’s impact: “Receptionist is not just another software feature. It’s a dependable team member that elevates responsiveness, protects revenue, and creates a modern, always-on customer experience. For homeowners, that means quicker answers and easier scheduling. For service pros, it means more leads captured, more jobs booked, and more time for what really matters.”

Key Features of Receptionist

  • Flexible availability: Service pros can switch Receptionist on or off and customize when calls get answered.
  • No training needed: It uses existing Jobber settings and forms, so it’s ready immediately.
  • Customizable experience: Businesses can personalize greetings, responses, and inquiry handling.
  • Detailed logging: All calls and texts come with transcripts, summaries, and recordings.
  • Real-time monitoring: Pros can oversee text conversations and jump in at any time.
  • Call escalation: Urgent calls with specific keywords get routed directly to the business owner.

David Hernandez, owner of 3rd Degree Celsius LLC in Corpus Christi, Texas, praised the tool: “I give Jobber’s Receptionist a 5-star rating because it exceeded my expectations. The automation is seamless, it books and schedules like a pro, and it captures every detail with total accuracy. It’s responsive, professional, and always on, so I never miss a call or a client. Highly recommend!”

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Expanding Jobber AI’s Role in Trades

Receptionist is just the beginning. Jobber confirmed it will unveil more AI-powered tools on September 25, 2025, during Jobber Now, its annual virtual product showcase.

Forrest Zeisler, CTO and co-founder of Jobber, shared the company’s vision: “With Jobber AI, we’re evolving from being our customers’ most trusted software to becoming their most trusted employee. Whether it’s answering calls, improving lead generation, managing cash flow, or suggesting ways to reduce late payments, Jobber AI is quietly working behind the scenes to make businesses run more efficiently. Our vision is to build an AI teammate with 24/7 availability, expert-level knowledge, and the ability to execute tasks with the same confidence and care as a trusted member of your team.”

By combining advanced AI with practical, real-world applications, Jobber positions itself as more than just a software provider it is becoming an AI-driven partner for small businesses determined to scale, serve customers better, and maximize efficiency.

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