Freshworks Inc., a leader in AI-driven service software, has partnered with Unisys, a global technology solutions provider, to revolutionize IT Service Management (ITSM). Through this collaboration, Unisys will resell Freshworks’ modern ITSM solutions, including Freshservice and Device42, expanding access to user-friendly, efficient IT service tools for mid-market and enterprise companies.

Driving Innovation in IT Service Management

This partnership addresses a critical need in the ITSM industry—mid-market businesses are often overcharged and underserved. Freshworks and Unisys are committed to changing that.

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“Our collaboration with Unisys is fueled by a shared vision to disrupt traditional IT service models. Our goal is to provide simple yet powerful ITSM solutions that empower IT, operations, and business teams to enhance service experiences without added complexity,” said Laura Padilla, Senior Vice President of Global Channels and Partners at Freshworks.

Unisys Expands Freshworks’ Reach as a Managed Service Provider

As the first large-scale Managed Service Provider (MSP) in the Freshworks ecosystem, Unisys brings a global presence, serving clients in over 120 countries across industries such as Commercial, Financial Services, and Public Sectors.

Demonstrating the impact of this collaboration, a U.S. mid-sized industrial company recently switched to Freshservice from its previous ITSM provider. Within just 12 weeks, the company successfully implemented the solution, benefiting from Freshworks’ ease of use, fast deployment, and quick time-to-value.

” We’re thrilled to partner with Freshworks to deliver cutting-edge ITSM solutions to mid-market and enterprise clients,” said Patrycja Sobera, Senior Vice President and General Manager of Digital Workplace Solutions at Unisys. “This collaboration leverages our global IT expertise and deep service management knowledge, positioning us to enhance IT operations and deliver exceptional service experiences.”

Accelerating Growth Through a Strong Partner Ecosystem

With over 500 active partners, Freshworks continues to expand its partner ecosystem. The addition of Unisys strengthens its mission to make ITSM more accessible, cost-effective, and innovative for mid-market businesses worldwide. By combining Freshworks’ intuitive ITSM solutions with Unisys’ extensive service capabilities, this partnership is set to reshape the IT service landscape.

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FAQs

1. What ITSM solutions does Unisys offer through this partnership?

Unisys will resell Freshservice and Device42, providing mid-market and enterprise businesses with modern, easy-to-use IT service management solutions.

2. How does this collaboration benefit mid-market companies?

Mid-market businesses often face high costs and complex ITSM solutions. This partnership delivers affordable, efficient, and user-friendly IT service management tools tailored to their needs.

3. What makes Freshservice stand out in ITSM?

Freshservice offers fast deployment, intuitive design, and a quick time-to-value, making it easier for businesses to implement and scale their IT operations efficiently.

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