FourKites, widely recognized as a leader in AI-driven supply chain transformation, has officially introduced Loft, a next-generation AI orchestration platform designed to operate across any enterprise system not just supply chain networks. With this launch, FourKites is taking a major step toward helping organizations move beyond disconnected automation efforts and into scalable, real-time operational intelligence.

At the center of Loft is Sophie, an AI developer agent built to turn operational requirements written in natural language into production-ready automations within days. As a result, businesses can eliminate the months of engineering work and ongoing maintenance burdens that often slow down traditional AI deployments.

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Unlike many AI platforms that rely only on internal enterprise data, Loft combines orchestration across internal systems with external intelligence from the FourKites Intelligent Network. This network delivers insights from more than 500,000 trading partners and millions of daily supply chain events, spanning ERP, ITSM, TMS, WMS, and CRM environments.

Why Enterprise AI Struggles to Scale

Despite the growing excitement around AI agents, many organizations still face operational fragmentation. Systems are often held together through spreadsheets, inboxes, and manual processes.

“Most enterprise operations still run on fragmented systems held together by spreadsheets, shared inboxes, and email chains,” said Josh Jewett, operating partner at NewRoad Capital Partners and former CIO of Dollar Tree and Family Dollar. “In that environment, critical decisions don’t live in systems at all they live in Slack threads and people’s heads…”

Moreover, market research highlights the challenge. McKinsey reports that while 88% of organizations have adopted AI in some form, only 7% have successfully scaled it enterprise-wide. In addition, Gartner predicts that 40% of agentic AI projects may be abandoned by 2027 due to complexity and unclear returns.

Loft’s Three Key Innovations

To solve these issues, Loft introduces three major architectural advancements:

  • Sophie, the AI Developer Agent: Converts customer requirements into workflows quickly, with engineers reviewing deployments.
  • Agent Operating Procedures (AOPs): Records why decisions were made, preserving logic for reuse instead of losing it in chat threads.
  • External Intelligence Integration: Combines internal system actions with real-time network insights for smarter decision-making.

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“We didn’t build AI features on top of legacy software. We built an AI-native system from the ground up,” said Mathew Elenjickal, founder and CEO of FourKites.

The Competitive Advantage: External Data Intelligence

FourKites emphasizes that the true differentiator for AI agents is data especially external, real-time intelligence.

“The real value starts with the network,” said Charles Brennan, Senior Analyst at Nucleus Research. “FourKites’ Intelligent Network provides the external, real-time data foundation that AI and automation depend on…”

With data spanning 176 countries and three million daily events, Loft enables enterprises to scale workflow automation beyond dashboards and into autonomous action.

“We are moving enterprises from dashboards that merely track problems to systems that autonomously solve them,” said Elenjickal.

Loft now serves as the foundation for FourKites’ growing Digital Workforce, already delivering measurable results across Fortune 500 firms.

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