Flybuy, the global leader in AI-driven location technology, has launched the next generation of Flybuy Table Service, a cloud-based solution powered by ultra-wideband (UWB) technology. This upgraded system aims to redefine in-store dining by enhancing accuracy, operational efficiency, and simplicity for restaurants.
For over a decade, Flybuy Table Service has set the benchmark in dine-in technology, operating in major quick-service restaurants across more than 35,000 locations in all 50 U.S. states and over 50 countries worldwide. During this time, Flybuy has consistently helped restaurants deliver faster, seamless, and precise customer experiences. With its new architecture, the company now offers even greater precision and efficiency while reducing on-premise equipment and operational complexity.
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By integrating UWB technology with advanced machine learning, Flybuy delivers what David Helms, Chief Technology Officer at Flybuy, describes as “the most accurate, scalable, and cost-effective solution in the restaurant industry.” He added, “Restaurants no longer need bulky hardware to deliver a first-class guest experience. Our cloud-based architecture improves upon everything customers loved about the original: speed, accuracy, and reliability. By combining ultra-wideband technology with our machine learning, we can deliver the most accurate, scalable, and cost-effective solution in the restaurant industry.”
The system transforms the guest experience by eliminating counter congestion and streamlining service flow. Once guests place an order at the counter or kiosk, they receive a Flybuy Smart Tent and choose any seating location. Leveraging real-time location tracking, staff can instantly see each guest’s location on a dashboard, enabling them to deliver orders promptly and accurately. This approach reduces confusion, minimizes wasted steps, and creates a calmer, more enjoyable dining environment.
The new solution is particularly effective in large dining spaces, patios, and multi-level restaurants, where traditional table service methods often slow operations. Its AI-driven cloud platform, combined with UWB technology, ensures centimeter-level accuracy, real-time responsiveness, and limitless scalability while reducing complexity and cost.
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Key Benefits of Flybuy Table Service Include:
- Cloud-based architecture requiring minimal hardware
- Lower cost and faster setup
- Reduced counter crowding and order confusion
- Decreased staff stress and workload
- Built-in analytics and actionable business insights
- Easy self-installation
- Seamless integration with KDS, order-ready displays, and printed tickets
- Optional order-at-table functionality
At the heart of the system lies the Flybuy Gateway, a discrete ceiling-mounted device using UWB with High Performance Ranging (HPR). By combining Two Way Ranging (TWR) and Time Difference of Arrival (TDoA), the gateway ensures centimeter-level accuracy and real-time performance. Additionally, it supports over-the-air updates, operates on low power, and guarantees long-term reliability with minimal maintenance.
With this next-gen table service, Flybuy continues to revolutionize the restaurant industry, making dine-in experiences faster, smoother, and more enjoyable for both guests and operators.
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