EBSCO Information Services (EBSCO) is introducing two new artificial intelligence (AI) features, AI Insights and Natural Language Search (NLS). AI Insights generates a short list of key insights from full-text articles, while NLS improves the researcher’s experience when using their natural language, enhancing context handling and overall search accuracy. These new capabilities are part of EBSCO’s ongoing commitment to enhancing the researcher journey and user experience.

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AI Insights creates on-demand, high-level summary statements, or “insights” from full-text articles, allowing researchers to quickly assess the relevancy of an article for their research topic. The insights are grounded on the article full text to reduce hallucinations using a Retrieval Augmented Generation (RAG) method. AI Insights are vetted by EBSCO librarians via human-in-the-loop review. NLS enables researchers to search in their natural language, ensuring the user’s intent is honored. The underlying search technology leverages EBSCO’s relevance ranking, subject query expansion via the Unified Subject Index of linked data-controlled vocabularies and authoritative metadata, with the addition of AI query expansion for common words.

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EBSCO Director of AI and Semantic Innovation Ashleigh Faith says these innovations have been thoughtfully developed, based on extensive user feedback and with EBSCO’s AI Tenets in mind. “We are committed to responsibly leveraging AI to enhance the effectiveness of research, connecting researchers and their libraries to the world’s most trustworthy content. AI Insights and NLS have undergone rigorous testing and validation by users, with each feature intended to make the research process easier and more efficient.”

AI Insights is now accessible across the array of EBSCO full-text databases and EBSCO Discovery Service™ (EDS) via multiple interfaces. NLS will be a configurable option for enhancing research experiences in the English language in April 2025. EBSCO is actively working towards enhancing NLS mode functionality across all supported languages.

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Source: prweb

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