CoreX, a next-generation ServiceNow consultancy and NewSpring Holdings platform company, announced the successful completion of its acquisition of Volteo, LLC, an Elite ServiceNow partner. The company also unveiled a significant investment in Guadalajara, Mexico by expanding its Agentic AI Laboratory dedicated to ServiceNow innovation.
“Our new Agentic AI Laboratory represents a multi-million-dollar commitment to developing cutting-edge solutions that will help redefine what’s possible with the ServiceNow Platform.” – Rick Wright, CEO, CoreX
The Agentic AI Laboratory will serve as an innovation hub where clients can collaborate with CoreX experts to develop custom AI agents and accelerate digital transformation initiatives. The lab will also function as an executive briefing center where ServiceNow can showcase advanced capabilities to potential customers.
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“With the closing of the Volteo acquisition and our investment in Guadalajara, we’re not just expanding our global footprint, we’re creating something revolutionary for our customers and the ServiceNow ecosystem,” said Rick Wright, CEO of CoreX. “Our new Agentic AI Laboratory represents a multi-million-dollar commitment to developing cutting-edge solutions that will help redefine what’s possible with the ServiceNow Platform.”
The ServiceNow Center of Excellence, which will house the Agentic AI Laboratory, has been recognized as a top performer in customer satisfaction across North Latin America and has undergone significant expansion. It has added additional office space and hired 30 new architects and engineers with ServiceNow expertise, with more hires anticipated throughout the year. This team will use specialized ServiceNow training programs to accelerate customer success and innovation.
“Latin America is one of ServiceNow’s fastest growing regions and CoreX is uniquely positioned to help us meet the evolving needs of this dynamic market,” said Enrique Upton, area vice president and general manager, North Latin America at ServiceNow. “Together with CoreX, we’re providing the local expertise and innovation capabilities to help our customers quickly unlock new levels of productivity and innovation – accelerating their business transformation journeys.”
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“The AI Lab and Center of Excellence is a tangible investment in our customers’ future,” said Fernando Gordoa, CEO of Volteo Digital. “Our customers will gain access to a library of AI agents and scenarios that help solve real business challenges, dramatically reducing time to value and innovation cycles.”
The expanded Guadalajara operation positions CoreX as an important ServiceNow collaborator in one of ServiceNow’s fastest-growing regions. The combined company now provides comprehensive 24/7 global delivery capabilities with operations across the United States, Mexico, Costa Rica, and Spain.
The company will celebrate these milestones with an official opening event in Guadalajara on April 29, featuring ServiceNow executives, customers, and partners.
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Source – businesswire
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