C3 AI, a leading provider of enterprise AI application software, has introduced C3 AI Agentic Process Automation, a groundbreaking product designed to help enterprises automate both business and operational processes through autonomous AI agents.
With this launch, C3 AI empowers organizations to encapsulate a wide range of business activities such as order-to-cash, customer service, invoice processing, debt collection, supplier onboarding, procurement, and employee onboarding. At the same time, the product extends automation to industrial operations like equipment troubleshooting, manufacturing processes, production planning, inventory management, and even aircraft maintenance.
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Traditionally, companies relied on robotic process automation (RPA) tools to handle such tasks. However, C3 AI has redefined this approach by integrating the reasoning power of modern AI models with structured workflows and controls. Unlike rigid RPA systems, C3 AI Agentic Process Automation allows enterprises to execute work in a smarter, more adaptable manner. Furthermore, the solution features a no-code, natural language interface, enabling any user to design and deploy scalable AI-driven workflows within minutes.
Stephen Ehikian, CEO of C3 AI, emphasized the significance of this innovation by stating, “C3 AI Agentic Process Automation is a breakthrough that will mark a decisive shift in the very nature of work. With our software, customers can handle key business processes from start to finish, making complex workflows efficient, reliable, and repeatable. By combining the best of business rules with the advanced reasoning capabilities of AI agents, our customers can streamline operations, reduce costs, and improve their customer service and satisfaction levels all while ensuring transparency and security.”
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Highlighting the limitations of traditional systems, Nikhil Krishnan, Chief Technology Officer, Data Science at C3 AI, noted, “Rules-based automation is brittle. Traditional RPA systems follow rigid instructions, leading to complex workflows and sub-optimal outcomes with the need for substantial human intervention for escalations. C3 AI Agentic Process Automation is different. It represents a step change in enterprise automation by combining the best of deterministic workflow steps with the dynamic reasoning capabilities of AI agents. This shift transforms automation from rigid scripts into intelligent systems that continuously deliver business value.”
Each AI agent in this solution operates with specific objectives, constraints, instructions, and memory. By leveraging business knowledge, data, and tools, these agents complete assigned goals with precision. Organizations can run workflows on-demand, trigger them based on events, or schedule them in advance. Moreover, enterprises have the flexibility to start with pre-built templates or create and share customized workflows tailored to their unique needs. Importantly, every action, decision, and step within the system remains fully transparent and auditable, ensuring trust and compliance.
With this strategic launch, C3 AI positions itself at the forefront of enterprise automation, delivering a future where organizations achieve smarter, faster, and more secure business outcomes.
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